Serhii Bihun
Technical Support Specialist at GigaTrans- Claim this Profile
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Ukrainian Native or bilingual proficiency
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Russian Native or bilingual proficiency
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English Professional working proficiency
Topline Score
Bio
Credentials
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Linux Server Management and Security
CourseraMay, 2022- Nov, 2024 -
Translator of scientific and technical literature (English)
Kherson National Technical UniversityFeb, 2010- Nov, 2024
Experience
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GigaTrans
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Ukraine
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Telecommunications
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1 - 100 Employee
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Technical Support Specialist
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Nov 2022 - Present
Key responsibilities: + technical support and diagnosis of client services: receiving, processing their requests, consulting them, providing feedback; + creation of trouble tickets, and support them until the moment of resolution; + proactive monitoring of customer and company services, operation of the monitoring system + control of the timely elimination of the causes of failures in providing quality service to clients Key responsibilities: + technical support and diagnosis of client services: receiving, processing their requests, consulting them, providing feedback; + creation of trouble tickets, and support them until the moment of resolution; + proactive monitoring of customer and company services, operation of the monitoring system + control of the timely elimination of the causes of failures in providing quality service to clients
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BIT-Service.online
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Lazurne, Херсонская область, Украина
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System Administrator
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Jul 2017 - Aug 2022
"BIT-Service.online" is a brand of my own local small business in the field of computer, network and CCTV service in the town Lazurne (Kherson region). Managed the processes of: + design, installation and configuration of computer networks (Ethernet and Wi-Fi), IP and analogue CCTV + PC hardware fixing and software installation (Windows, Linux, MacOS) + equipment purchases Created a couple of sites on VPS Linux bases on Wordpress, Opencart for local public institutions. Аs of September 2022 these sites have been suspended due to the Russian occupation. Hired a technician for LAN, CCTV mounting and configuration and sometimes for PC service. Promoted my services in Facebook and Instagram via a business page https://www.facebook.com/BIT.Service.online Worked with brands: + networking: Mikrotik, Ubiquiti, D-Link, TP-Link, Netis + video security: Hikvision, Uniview, Dahua, Foscam Purchased and installed more than 200 CCTV cameras (including 10 web-cameras), 100 Wi-Fi routers Show less
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Supermarket "Суперсам"
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Lazurne, Kherson, Ukraine
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System Administrator
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May 2015 - Jul 2017
Install and configure PC software, hardware, networks and video security. Install and configure PC software, hardware, networks and video security.
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Kherson National Technical University
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Ukraine
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Higher Education
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1 - 100 Employee
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computer network technical support engineer, network administrator assistant
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Jul 2010 - Aug 2012
Jul 2010 - Aug 2012 (2 years 2 months) + configuring L2, L3 D-link switches (DES-3800, DES-2108): VLAN, QoS based on DSCP, security, routing, monitoring, mastered manuals in English; + installation of a local network: mastered the installation of a structured cabling system based on twisted pair, cable crimping; + advising PC users over the phone: explained to novice and inexperienced users the steps to find the cause of PC and Internet problems and gave them recommendations on how to fix them; + OS installation (Windows 2000, XP, 7, Ubuntu) and user programs. Show less
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Education
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2005 - 2011
Kherson National Technical University
Master's degree, Computer Systems Networking and Telecommunications
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