Experience

Winner Group Ukraine

• Ukraine
• Automotive
• 100 - 200 Employee

• Customer Experience & Network Development Director

  • Mar 2018 - Present

  Official importer of Ford, Volvo, Jaguar, Land Rover, Porsche and Bentley in Ukraine

• Network Development Project Manager

  • Aug 2012 - Mar 2018

  •Implemented network development strategy 2015-2020 •Arranged and conducted nationwide dealer audits from 2012 to Present•Handed a building Projects (from signing a protocol of intent to start of dealer business operation) •Launched 4 dealerships in Ukraine, terminated 3 low performers•Implemented of Franchise and CI standards within the dealer network (Ford, Porsche, Jaguar Land Rover)•Implemented Network development global projects (Business Management Intelligence, Used Cars, Dealer Variable Margin, Customer traffic counting, Dealers under review, Local production of CI elements, Ford product display) •Prepared and implemented policies and procedures as a business process for network



NIKO Group of Companies

• Ukraine
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Network Development Manager

  • Dec 2009 - Aug 2012

  •Controlled sales operation standards, dealer operation standards•Conducted network audits in coop with manufacturer (corporate requirements) •Prepared and organized dealer events (working sessions, conference, meetings)•Handed a building Projects (CI requirements part) •Participated in b2b negotiations (prepared presentations) •Controlled sales operation standards, dealer operation standards•Conducted network audits in coop with manufacturer (corporate requirements) •Prepared and organized dealer events (working sessions, conference, meetings)•Handed a building Projects (CI requirements part) •Participated in b2b negotiations (prepared presentations)



NIKO Group of Companies

• Ukraine
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Manager

  • 2007 - 2009

  •Performed sales plan in 2007 and 2008•Analysed and determined what vehicles to purchased•Prepared and participated in tenders procedure•Arranged and co-ordinated product demonstrations to fit with the customer’s requirements•Maintained customer satisfaction and provided strong customer service•Achieved rapid expansion of customer base and repeat sales •Performed sales plan in 2007 and 2008•Analysed and determined what vehicles to purchased•Prepared and participated in tenders procedure•Arranged and co-ordinated product demonstrations to fit with the customer’s requirements•Maintained customer satisfaction and provided strong customer service•Achieved rapid expansion of customer base and repeat sales