Sergiu Feodorov

Assistant General Manager at STK London
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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Credentials

  • COOSH
    Food Alert Ltd
    Jun, 2021
    - Nov, 2024
  • Fire Warden Certificate
    Food Alert Ltd
    Mar, 2021
    - Nov, 2024
  • Emergency First Aid Awareness
    Food Alert Ltd
    Jan, 2021
    - Nov, 2024
  • BIIAB level 2 Award for Personal Licence Holders
    Ofqual
    Oct, 2020
    - Nov, 2024
  • Certified Fire Marshall (FM)
    Food Alert Ltd
    Mar, 2020
    - Nov, 2024
  • Health & Safety Level II
    Food Alert Ltd
    Mar, 2020
    - Nov, 2024
  • Certified Professional - Food Safety (CP-FS)
    Food Alert Ltd

Experience

  • STK London
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Assistant General Manager
      • Aug 2022 - Present

      -Responsible for all daily operations to include schedule creation in order to provide the highest customer service and product available within a 900+ daily covers. -Directly managed, trained and ensured professional development of 65+ employees. -Built comprehensive training program for front of house staff incorporating local safety guidelines. -Increased employee retention rate by 20% through launching motivational initiatives such as coaching and daily shift performance meetings. Show less

  • D&D London
    • United Kingdom
    • Hospitality
    • 400 - 500 Employee
    • Club & Restaurant Manager
      • Jan 2021 - Jul 2022

      -Managed one of the highest volume restaurants in the UK turning over a£1M monthly sales.-Hired, managed and coached staff of 50+ employees in a fast-paceddriven restaurant with 1000+ daily covers.-Designed and led food service management training programs for thestaff, so they learned budget management, food safety, and customerservice skills.

    • Assistant Restaurant Manager
      • Jan 2019 - Dec 2020

      -Monitored and trained service team members on suggestive sellingpractices and continuous sales growth by increasing beverage, appetizer,add-on, and dessert efficiencies; raised individual and team results by asmuch as 50%.-Motivated staff through acknowledgment of hard work, achievements andinstilling accountability while leading by example.-Taught the steps of service that increased guest check averages anddrove guest counts.-Ensured customers were satisfied with every part of the flooringexperience, from initial greeting through order completion. Show less

  • Soho House & Co
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Head Waiter
      • Sep 2016 - Jan 2019

      -Trained new employees and brought them up to the restaurants standards -Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled employees, and adjusting the schedule appropriately. -Supervised 13 servers as front-of-house supervisor of popular, fast-paced iconic local restaurant. -Trained new employees and brought them up to the restaurants standards -Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled employees, and adjusting the schedule appropriately. -Supervised 13 servers as front-of-house supervisor of popular, fast-paced iconic local restaurant.

  • DELAZIZ LIMITED
    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Floor Manager
      • Aug 2015 - Sep 2016

      -Increased restaurant & bar revenue through the development and marketing featured cocktails from limited resources. -Memorized the restaurant's product offerings; contributed to a 12% sales increase for the quarter by training on product benefits and providing excellent service. -Proved to be a resourceful asset to the management team by providing original solutions, introducing new concepts, actively negotiating and resolving differences, and employing constructive criticism. Show less

  • Perilla café
    • Switzerland
    • Food and Beverage Services
    • 1 - 100 Employee
    • Head Waiter
      • Jan 2014 - Jul 2015

      -Excelled in a fast-paced work environment, while promoting daily specials to customers. -Exhibit thorough service techniques, knowledge of foods, beverages and guest interactions. -Interviewed, trained, and scheduled nine employees. -Directed operations in both the front and back of the house. -Excelled in a fast-paced work environment, while promoting daily specials to customers. -Exhibit thorough service techniques, knowledge of foods, beverages and guest interactions. -Interviewed, trained, and scheduled nine employees. -Directed operations in both the front and back of the house.

Education

  • Spiru Haret
    Economics
  • Colegiul Tehnic Piatra Neamt
    Hospitality & Business Management

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