Experience

MozaiQ

• United States
• Marketing Services
• 1 - 100 Employee

• Communications Director

  • Apr 2021 - Present

  - Coordinating internal and external communication- Project Management- Networking with politicians and ambassadors- PR and promoting the association on social media and live- Managing multiple social media pages and websites- Writing and publishing press releases- Coordinating 8 employees and volunteers- Projects writing- Staff recruiting

• Social Media Officer

  • May 2020 - Apr 2021

  - Social media pages management- Posting news of interest daily- Creating written and graphic content



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Specialist

  • Jul 2020 - Mar 2021

  - Solving tickets for tech issues, account issues, payment issues, software issues, hardware issues - Working on phone, chat and email, ensuring a rapid and efficient handling for all cases - Account and billing management - Working in Salesforce, Aura and Slack - Solving tickets for tech issues, account issues, payment issues, software issues, hardware issues - Working on phone, chat and email, ensuring a rapid and efficient handling for all cases - Account and billing management - Working in Salesforce, Aura and Slack



Capgemini

• India
• Information Services
• 1 - 100 Employee

• IT Support Analyst

  • Jan 2019 - Jun 2020

  - Tier 2 application tech support, VM, active directory access - Apps lifecycle management - Ticket handling, assignment and customization in Remedy - HR Sourcing for IT positions - Business Analysis training - Tier 2 application tech support, VM, active directory access - Apps lifecycle management - Ticket handling, assignment and customization in Remedy - HR Sourcing for IT positions - Business Analysis training



Sens Pozitiv Association

• Website Administrator

  • Sep 2019 - Feb 2020

  - Content creation for a medical website - Written translations (as well as editing and adaptation from English to Romanian) - SEO customization (in wordpress) - Content creation for a medical website - Written translations (as well as editing and adaptation from English to Romanian) - SEO customization (in wordpress)



Micro Focus (formerly HP / Hewlett Packard Enterprise)

• United Kingdom
• Software Development
• 500 - 600 Employee

• Order Management Analyst

  • Sep 2018 - Jan 2019

  - Verifying POs and sales quotes, managing any discrepancies occurred - Keeping contact with clients and ensuring it they are satisfied with our product ordering process - Working in Salesforce and Netsuite - Verifying POs and sales quotes, managing any discrepancies occurred - Keeping contact with clients and ensuring it they are satisfied with our product ordering process - Working in Salesforce and Netsuite



Cărtureşti

• Romania
• Retail
• 100 - 200 Employee

• Sales Consultant

  • Feb 2018 - Sep 2018

  - Client service - recommendations, sales, guiding, hospitality, offering help to find products - Operational - cash in, refunding, transfer notice, sales lists, invoice, payment disposal (Sapel, Charisma) - Physical - product arrangement, product replacement, watchlist, storage - Contact with the managers and with third parties - Client service - recommendations, sales, guiding, hospitality, offering help to find products - Operational - cash in, refunding, transfer notice, sales lists, invoice, payment disposal (Sapel, Charisma) - Physical - product arrangement, product replacement, watchlist, storage - Contact with the managers and with third parties



Lectorium Rosicrucianum Romania

• Translator

  • Sep 2015 - Aug 2018

  Article and book translations with philosophy-related content, especially from English to Romanian, but also the other way around. - Working with deadlines - Managing translation processes for other colleagues Article and book translations with philosophy-related content, especially from English to Romanian, but also the other way around. - Working with deadlines - Managing translation processes for other colleagues