Head of Operations

• Jul 2023 - Present

Program Manager

• Nov 2022 - Present

Project Manager

• Sep 2020 - Nov 2022

- Launched in 9 European marketplaces a thread-stopping mechanism that empowers customer support agents to stop every contact thread latest at the fourth contact. From the third contact, it automatically triggers additional escalation hierarchies through a) radical transformation and deprecation of routing elements b) modification of routing elements with focus on de-specialization and c) alerts on contact level. The launch lead to an annualized reduction of 9M contacts/85M Dollar in Europe. Furthermore, I've piloted the mechanism in North America and India and currently it's planned to be adopted worldwide in 2023. - Created and Launched a scalable process improvement mechanism which allows Operations and Partner teams to get support for the resolution of multi-dimensional issues, with a focus on processes which are working as designed but deliver a bad customer experience in EU Customer Service. Launched the board in 9 marketplaces within 6 months, facilitated weekly meetings with the team towards improving the ideas submitted, responsible for the communication with stakeholders and impact measurement. I lead the team behind the mechanism which increased from 2 to 6 people within 6 months. This board was the first process in EU CS collecting process improvement ideas from partner teams and it facilitated the resolution of 60 submissions in the first year post-launch. The board is currently planned to be adopted in North America and India by the end of 2022. - Created a standardized intake process for EU Quality Assurance team, for receiving tickets from both internal and external stakeholders. By standardizing the process of teams covering 9 marketplaces, I removed work duplication, facilitated cross-marketplace work, launched weekly meetings for prioritizing and discussing cross-marketplace initiatives. Show less

Project Management Intern

• Mar 2020 - Aug 2020

- Designed and organized a virtual hackathon with 43 managers from various verticals and teams around the world which delivered 100+ project ideas with the aim of innovating and improving the customerexperience in EU. Also lead one work stream during the event. - Developed a standardized framework to align projects delivery and reporting on EU quality and productivity.

Co-Founder and Host

• Dec 2021 - Present

Jungle Retreats has merged with the Product Weekend. This leads to: - Enhanced Retreats: Our retreats will now be a harmonious blend of personal growth and professional development, offering you an all-encompassing experience that nurtures your mind, body, and career aspirations. - More types of events, closer to you: Get ready for different types of events tailored for product leaders of all seniority levels, all around Europe. - Global Networking: The merger expands our network, connecting product leaders from various backgrounds and expertise areas. Forge meaningful connections that transcend the events and extend into your professional journey. Show less

Business Consultant

• Jan 2022 - Aug 2023

Working in an Agile / Waterfall environment, we can create bespoke applications, platforms, and products to meet the requirements of your business or new venture. As a business consultant, I act as a bridge between clients and tech teams, advocating for customer obsession, frugality, and excellence. Working in an Agile / Waterfall environment, we can create bespoke applications, platforms, and products to meet the requirements of your business or new venture. As a business consultant, I act as a bridge between clients and tech teams, advocating for customer obsession, frugality, and excellence.

Co-Founder

• Mar 2019 - Nov 2022

Product Manager for the development and launch of two SaaS products: 1. SpotTalk: Networking app for live events that matches users based on their background and interests. Responsibilities: - Worked on the creation of the business model, facilitated the process of strategic planning and roadmap creation, planned and facilitated the weekly meetings of the team and contacted different enitities for beta testing and later on sales. - Developed a state of the art algorithm for real time networking which finds the most optimal way to assign new connections by taking into account various parameters and constraints such as the waiting time for being matched, user preferences, compatibility between people, group size or past connections (also delivered it as a Master Thesis project). - Represented SpotYet in international events with the aim of raising awareness of our brand and finding potential customers. 2. SpotBot: Slack bot which connects remote teams and improves working-from-home productivity by facilitating online coffee breaks! Responsibilities: - Worked on the creation of the business model, roadmap and defined the pricing and go-to-market strategies. - Developed the sales strategy and templates to be used for cold contacting, collaboration / partnership proposals and launched the "Free Trial & Demo Call" campaign to be used as a lead magnet for our social media ads campaigns. This campaign doubled the number of leads within 2 weeks and boosted the lead-to-customer conversion rate. Show less

Junior Soft Skills Trainer

• Jul 2019 - Dec 2021

Coordinated the Spanish Joint Board Training, an event that gathered 30 leaders from all BEST local groups in Spain. So far, I delivered training sessions on Leadership, Strategic Planning, Project Management, Team Dynamics, Effective Meetings and Productivity.

Department Coordinator

• Jul 2018 - Jun 2019

Coordinated an international department of an NGO with over 50 members. My tasks during the mandate included creating the Strategic Planning, monitoring the organization part of all stages of EBEC, the biggest European Engineering Competition, supervising all projects of the department and representing the department in International Events.

President of Local BEST Group Bucharest

• Jul 2017 - Jul 2018

Coordinated an international NGO with over 150 members. My tasks during the mandate included creating the Strategic Planning, maintaining the communication with our university, monitored the organization of 20 events for local and international students while collaborating with various companies, coordinating the Management of the organization and taking care of the External Relations.

Project Manager

• Dec 2016 - Jun 2017

BESTEM was 24 hours hackathon that gathered 150 students with strong technical background from Bucharest. They worked on different cases provided by companies such as Microsoft, Electronic Arts or Accenture.As the project manager I gained experience in coordinating a core team of five people and about 30 helpers, professional communication with university and company representatives, fundraising and working in an intercultural environment.

Co-Founder

• Mar 2020 - Jun 2020

Software Developer

• Jun 2017 - Sep 2017

Worked on implementing and testing new features for an app used for constructions, such as a backup system for the work implemented by users. Worked on implementing and testing new features for an app used for constructions, such as a backup system for the work implemented by users.

Software Developer

• Jul 2016 - Jan 2017

Worked on integrating and testing new features in a bank app, while working in an Agile team with more than 10 software developers. Worked on integrating and testing new features in a bank app, while working in an Agile team with more than 10 software developers.