Sergio Niño
Product Specialist at Quantfury- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Native or bilingual proficiency
Topline Score
Bio
Maria Paula Duque
It’s rare to find a standout talent like Sergio, he joined my team as a junior business analytics analyst in 2015 after working with him for more than 3 years, he positioned as the leader of its business line. I was very impressed of his curiosity and fast learning; in a very short time he understood the business from head to toe perfectly and was ready to suggest new strategies that had a big impact on the results. No matter how hard or difficulties the job has, you can always expect great quality and full commitment of him. Without a doubt, Sergio is and would be a very valuable asset to any team.
Maria Paula Duque
It’s rare to find a standout talent like Sergio, he joined my team as a junior business analytics analyst in 2015 after working with him for more than 3 years, he positioned as the leader of its business line. I was very impressed of his curiosity and fast learning; in a very short time he understood the business from head to toe perfectly and was ready to suggest new strategies that had a big impact on the results. No matter how hard or difficulties the job has, you can always expect great quality and full commitment of him. Without a doubt, Sergio is and would be a very valuable asset to any team.
Maria Paula Duque
It’s rare to find a standout talent like Sergio, he joined my team as a junior business analytics analyst in 2015 after working with him for more than 3 years, he positioned as the leader of its business line. I was very impressed of his curiosity and fast learning; in a very short time he understood the business from head to toe perfectly and was ready to suggest new strategies that had a big impact on the results. No matter how hard or difficulties the job has, you can always expect great quality and full commitment of him. Without a doubt, Sergio is and would be a very valuable asset to any team.
Maria Paula Duque
It’s rare to find a standout talent like Sergio, he joined my team as a junior business analytics analyst in 2015 after working with him for more than 3 years, he positioned as the leader of its business line. I was very impressed of his curiosity and fast learning; in a very short time he understood the business from head to toe perfectly and was ready to suggest new strategies that had a big impact on the results. No matter how hard or difficulties the job has, you can always expect great quality and full commitment of him. Without a doubt, Sergio is and would be a very valuable asset to any team.
Credentials
-
Social Marketing Certification
HootsuiteOct, 2019- Nov, 2024 -
Verified International Academic Qualifications
World Education Services (WES)Jul, 2019- Nov, 2024
Experience
-
Quantfury
-
Bahamas
-
Financial Services
-
1 - 100 Employee
-
Product Specialist
-
Sep 2021 - Present
Helped develop and support a robust financial trading infrastructure of one of the world’s fastest-growing online trading platforms, with a monthly trading volume of over 15 billion USD. Focused on trading & user management. Worked with the product team, to ensure that user feedback was being constantly harnessed and addressed and support team, using tools such as Zendesk and Intercom to respond and engage with users in multiple languages, with care, precision, and urgency. Helped develop and support a robust financial trading infrastructure of one of the world’s fastest-growing online trading platforms, with a monthly trading volume of over 15 billion USD. Focused on trading & user management. Worked with the product team, to ensure that user feedback was being constantly harnessed and addressed and support team, using tools such as Zendesk and Intercom to respond and engage with users in multiple languages, with care, precision, and urgency.
-
-
-
EC English Language Centres Alumni
-
Malta
-
Higher Education
-
1 - 100 Employee
-
Program Manager
-
Jun 2019 - Sep 2021
-Spearheaded and consistently met the EC University Pathways Programme recruitment targets by developing and fostering relationships with future and existing agents, and pathways college/university partners, increasing the partner portfolio by 50%. -Liaised between EC’s agents and Admissions staff, and EC’s partner universities, by providing university recommendations and course length estimates for overseas candidates and current in-house students seeking conditional university admission to EC partner and non-partner universities. -Streamlined EC’s Pathways operation by implementing process documentation, high-level reporting, and data analysis, a CRM portal, the Master Agency Commission Model, and the University Pathways exclusive website featuring a college/university program search engine increasing sales-per-employee ratio by 25% and reducing average response times to 1-2 business days. Show less
-
-
-
Refinancia S.A.
-
Colombia
-
Financial Services
-
300 - 400 Employee
-
Business Analyst, Operations & Strategy
-
Jul 2015 - Jul 2018
-Led a team in charge of monitoring operational analysis and performance of the commercial area composed of more than +150 contact center representatives. -Managed non-performing loan portfolios from the biggest Colombian banks such as Bancolombia, Banco Caja Social and Banco Falabella in the Servicing business with average monthly collections of 1.3 million USD. -Planned and advised on the financial and operational forecasts and re-forecasts of the annual budget of the company in the Servicing business, achieving 105% of the target. -Designed and communicated the business strategy on a monthly basis. -Prepared quarterly presentations based on key business indicators, saving the company 200.000 USD annually by redesigning the contact center representative hiring process. -Managed and maintained data warehouses with disparate data to create portfolio library repositories with reports, process documentation and business reviews. Show less
-
-
Education
-
2018 - 2020
Niagara College
Business Development -
2022 - 2023
Wharton Online
Business Analytics Specialization, Business Administration and Management, General -
2016 - 2016
Universidad EAN
Colombia - Postgraduate, Agency & Knowledge Management -
2012 - 2015
Universidad de Los Andes, Colombia
Colombia - Bachelor of Science (BSc), Economics
Community
