Experience

IMD

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Client Liaison and Program Coordination Lead

  • Feb 2023 - Present

  The Client Liaison and Program Coordination Lead is the main point of contact for clients as well as the link between program coordinators, faculty, and learning managers. He will be an enabler of quality, high performance, and trust and the key to the successful preparation and delivery of all modules. The Client Liaison and Program Coordinator Lead will manage from 1 to 5 Projects depending on work requested by client.

• Program Coordinator Lead

  • Oct 2021 - Present

  • Coordination Lead for MAERSK • Coordination and delivery of different executive trainings with complex logistics across various environments and technologies (Zoom, Microsoft Teams and X2O). • Expertise on virtual programs, managing LMS platforms with a deep understanding of the Client and Participant’s needs. • Developed and provided customer-centric solutions through the creation and personalization of the virtual experience with MAERSK. • Provided support to Participants… Show more • Coordination Lead for MAERSK • Coordination and delivery of different executive trainings with complex logistics across various environments and technologies (Zoom, Microsoft Teams and X2O). • Expertise on virtual programs, managing LMS platforms with a deep understanding of the Client and Participant’s needs. • Developed and provided customer-centric solutions through the creation and personalization of the virtual experience with MAERSK. • Provided support to Participants throughout their learning journey while collaborating with various departments to ensure an impactful experience. • Supported Faculty by scheduling travel arrangements, hotel bookings and assist on administrative activities

• Program Coordinator & Faculty Assistant

  • Feb 2021 - Sep 2021

  • Coordination and delivery of different executive trainings with complex logistics across various environments and technologies (Zoom, Microsoft Teams and X2O). • Expertise on virtual programs, managing LMS platforms with a deep understanding of the Client and Participant’s needs. • Provided support to Participants throughout their learning journey while collaborating with various departments to ensure an impactful experience. • Supported Faculty by scheduling travel arrangements… Show more • Coordination and delivery of different executive trainings with complex logistics across various environments and technologies (Zoom, Microsoft Teams and X2O). • Expertise on virtual programs, managing LMS platforms with a deep understanding of the Client and Participant’s needs. • Provided support to Participants throughout their learning journey while collaborating with various departments to ensure an impactful experience. • Supported Faculty by scheduling travel arrangements, hotel bookings and assist on administrative activities



Credit Suisse

• Switzerland
• Banking
• 700 & Above Employee

• Event Attendent (on call)

  • Sep 2019 - Feb 2021

  - Soutien des responsables marketing dans la mise en œuvre de nombreux événements (Pax 20-300+) - Réception, enregistrement et prise en charge des invités - Accompagnement des invités, placement en salle - Support dans les réponses aux questions des invités et stakeholders internes - Prise de congé des invités - Soutien des responsables marketing dans la mise en œuvre de nombreux événements (Pax 20-300+) - Réception, enregistrement et prise en charge des invités - Accompagnement des invités, placement en salle - Support dans les réponses aux questions des invités et stakeholders internes - Prise de congé des invités



Sustainability Management School (SUMAS)

• Education Management
• 1 - 100 Employee

• Academic Assistant & Student Affairs Coordinator

  • Dec 2019 - Dec 2020

  Reception and office management General assistance to students and professors (ensure program logistics including the organization & delivery of on-campus modules, teaching material) Communicate with and provide support to participants in a timely manner for duration of program (at a distance and on residential modules) Development, management and update of the learning platform Maintenance of complete academic records on all students Managing students activities and… Show more Reception and office management General assistance to students and professors (ensure program logistics including the organization & delivery of on-campus modules, teaching material) Communicate with and provide support to participants in a timely manner for duration of program (at a distance and on residential modules) Development, management and update of the learning platform Maintenance of complete academic records on all students Managing students activities and excursions Person of contact for the Student Council In charge of students housing Creation of teaching schedules Participation in the creation and development of the student platform (CRM) Participation in the implementation of a digital pre-university program Show less Reception and office management General assistance to students and professors (ensure program logistics including the organization & delivery of on-campus modules, teaching material) Communicate with and provide support to participants in a timely manner for duration of program (at a distance and on residential modules) Development, management and update of the learning platform Maintenance of complete academic records on all students Managing students activities and… Show more Reception and office management General assistance to students and professors (ensure program logistics including the organization & delivery of on-campus modules, teaching material) Communicate with and provide support to participants in a timely manner for duration of program (at a distance and on residential modules) Development, management and update of the learning platform Maintenance of complete academic records on all students Managing students activities and excursions Person of contact for the Student Council In charge of students housing Creation of teaching schedules Participation in the creation and development of the student platform (CRM) Participation in the implementation of a digital pre-university program Show less



Hotel Institute Montreux

• Switzerland
• Higher Education
• 100 - 200 Employee

• Student Affairs Coordinator

  • Apr 2016 - Dec 2019

  Formations aux étudiants sur les bases du système suisse (fonctionnement des assurances maladies, permis de séjour, divers) Demandes de permis de séjour pour les étudiants, suivi, renouvellements Gestion de l’assurance maladie (adhésion, facturation, annulation) Contact direct avec la Commune et le SPOP Soutien, renseignements et réponses aux questions des étudiants Gestion des emails et appels téléphonique Diverses tâches administratives Formations aux étudiants sur les bases du système suisse (fonctionnement des assurances maladies, permis de séjour, divers) Demandes de permis de séjour pour les étudiants, suivi, renouvellements Gestion de l’assurance maladie (adhésion, facturation, annulation) Contact direct avec la Commune et le SPOP Soutien, renseignements et réponses aux questions des étudiants Gestion des emails et appels téléphonique Diverses tâches administratives



New World Leysin

• Leysin, Vaud, Suisse

• Serveur-Livreur

  • Sep 2015 - Mar 2016

  - Prise de commandes - Service / livraison - Mise en place - Ouverture/clôture caisse - Prise de commandes - Service / livraison - Mise en place - Ouverture/clôture caisse



Commune de Villeneuve - Contrôle des habitants

• Villeneuve, Vaud, Suisse

• Employé administratif

  • Nov 2014 - Jul 2015

  - Etablissement des permis de séjour - Gestion du guichet et appels téléphoniques - Correspondances diverses - Personne de contact pour les anglophones - Etablissement des permis de séjour - Gestion du guichet et appels téléphoniques - Correspondances diverses - Personne de contact pour les anglophones



Mercure Classic Hotel

• Leysin, Vaud, Suisse

• Night Audit

  • Sep 2012 - Oct 2013

  - Réception (check-in/out, facturation, clôture des comptes) - Offres de séjours aux clients potentiels - Rondes de sécurité - Réception (check-in/out, facturation, clôture des comptes) - Offres de séjours aux clients potentiels - Rondes de sécurité