Experience

AGIA Affinity

• United States
• Insurance
• 100 - 200 Employee

• Manager Member Services

  • Jul 2021 - Present

  Scottsdale, Arizona, United States



GoDaddy

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Business Development Supervisor

  • Dec 2018 - Jun 2020

  Gilbert, Arizona, United States

• USML Customer Care Supervisor

  • Jan 2016 - Dec 2018

  Tempe AZ The Customer Care Supervisor oversees teams of Customer Care Support Consultants who provide customer service and support for GoDaddy customers on inbound telephone calls regarding issues ranging from questions with current products/services to assisting in the sale and/or set up of new purchases. They also introduce customers to new offerings, contract extension options, and attempt to sell additional products/services.

• Sales and Support Chat Supervisor

  • Sep 2015 - Jan 2016

  Tempe AZ The Supervisor –Sales and Support Chat in the C3 Chat department manages and oversees a team of Chat Sales and Support Associates who provide world class customer service, sales and support for GoDaddy customers via chat.

• Online Support Supervisor

  • Oct 2013 - Sep 2015

  Gilbert AZ The Supervisor in the Online Support department manages and oversees a team of Email Sales and Support Associates who provide customer service, sales and support for GoDaddy customers via email correspondence.

• Online Support Lead

  • Mar 2013 - Oct 2013

  Gilbert AZ The Online Support Lead assists in the oversight, supervision, and growth of a team of Online Support Agents who provide customer service and support for GoDaddy customers via email correspondence.

• OS2 Bilingual Agent

  • Mar 2012 - Mar 2013

  Gilbert AZ OS2 bilingual agents assist our international customers with advanced support issues working with other tier 2 departments to resolve customer issues via email support.

• Online Support Level 2 (OS2)

  • May 2011 - Mar 2012

  Gilbert AZ OS2 agents assist our GoDaddy customers with advanced/escalated support issues working with other tier 2 departments to resolve customer issues via email support.

• Online Support Representative

  • Oct 2010 - May 2011

  Gilbert AZ Team of Email Sales and Support Associates who provide customer service, sales and support for GoDaddy customers via email correspondence.

• Bilingual Sales and Support Representative

  • Jul 2010 - Oct 2010

  Tempe AZ Bilingual Customer Care Representatives provide customer service and support for Spanish Speaking GoDaddy customers on inbound telephone calls regarding issues ranging from questions with current products/services to assisting in the sale and/or set up of new purchases. They also introduce customers to new offerings, contract extension options, and attempt to sell additional products/services.

• Customer Care Representative

  • Mar 2009 - Jul 2010

  Tempe Customer Care Representatives provide customer service and support for GoDaddy customers on inbound telephone calls regarding issues ranging from questions with current products/services to assisting in the sale and/or set up of new purchases. They also introduce customers to new offerings, contract extension options, and attempt to sell additional products/services.