Sergio Leon

Technical Support Specialist at Lean Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Bogotá, Capital District, Colombia, CO

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Credentials

  • Customer Success Manager
    Cisco
    Apr, 2022
    - Nov, 2024
  • Cisco Services Expert Program (CSEP)
    Cisco
    Feb, 2022
    - Nov, 2024

Experience

  • Lean Tech
    • Colombia
    • Strategic Management Services
    • 300 - 400 Employee
    • Technical Support Specialist
      • Feb 2022 - Present

      • Revolve around promptly addressing and troubleshooting any hardware-related issues that interns may encounter. • Skillfully deploying corporate software across a range of communication platforms such as chats, email, and calls. • Ensure the team's KPIs are met is reflected in my continuous collaboration in developing new documentation that enhances the effectiveness of our support services. • Revolve around promptly addressing and troubleshooting any hardware-related issues that interns may encounter. • Skillfully deploying corporate software across a range of communication platforms such as chats, email, and calls. • Ensure the team's KPIs are met is reflected in my continuous collaboration in developing new documentation that enhances the effectiveness of our support services.

  • E2E Technology Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Aug 2018 - Oct 2021

      • Planning, executing and closing major fiber optic projects. • Managing expectations, aligning projects to business goals. • Convey project status, milestones and difficulties to stakeholders and all parties involved. • Creating, documenting and implementing processes for new projects and clients. • Planning, executing and closing major fiber optic projects. • Managing expectations, aligning projects to business goals. • Convey project status, milestones and difficulties to stakeholders and all parties involved. • Creating, documenting and implementing processes for new projects and clients.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Specialist
      • Jun 2017 - Feb 2018

      • Technical support for security camera systems, single cameras and supported applications. • Technical support for routers and customer’s network. • Delivered excellent customer service on and after calls. • Technical support for security camera systems, single cameras and supported applications. • Technical support for routers and customer’s network. • Delivered excellent customer service on and after calls.

Education

  • Universidad Católica de Colombia
    Industrial Engineer, Engineering
    2021 -

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