Experience

TTTech Auto Iberia

• Spain
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• IT Support Technician

  • Jan 2022 - Present



Gicolem

• Spain
• Telecommunications
• 1 - 100 Employee

• Técnico de sistemas

  • Aug 2021 - Dec 2021



setcode.es

• Information Technology System Administrator

  • Apr 2019 - Sep 2020

  Senior Computer Technician and SysAdminRDSs, Active Directory, Windows Servers, GPOs,Ticketing, Technology solucions adviser Senior Computer Technician and SysAdminRDSs, Active Directory, Windows Servers, GPOs,Ticketing, Technology solucions adviser



CPM International Contact Centre - Barcelona

• IT Support Technician

  • May 2017 - Feb 2019



Processos i Comunicacions Informàtiques

• Técnico de Sistemas y desarrollador web

  • Oct 2015 - May 2017

• Technician, Web Developer

  • Oct 2015 - Mar 2017



Novalingua

• Azerbaijan
• Education Administration Programs

• Systems Technician, Programmer and Administrator

  • Jun 2014 - Dec 2014

  Windows 2003 Server AdministrationLinux Ubuntu Servers Installation, Configuration and AdministrationFixing Windows XP & Windows 7 workstationsWebpage administrationSEO and Digital Marketing officer Windows 2003 Server AdministrationLinux Ubuntu Servers Installation, Configuration and AdministrationFixing Windows XP & Windows 7 workstationsWebpage administrationSEO and Digital Marketing officer



aTICser STI, S.L.

• Systems Technician and Administrator

  • Mar 2014 - Jun 2014

  Windows 2008 Servers AdministrationPLESK Configuration and AdministrationLinux Ubuntu Servers Installation, Configuration and AdministrationKeePass login coordinationFixing Windows XP & Windows 7 workstationsLaptop fixing: hardware and software Windows 2008 Servers AdministrationPLESK Configuration and AdministrationLinux Ubuntu Servers Installation, Configuration and AdministrationKeePass login coordinationFixing Windows XP & Windows 7 workstationsLaptop fixing: hardware and software



OSIATIS

• Austria
• Book and Periodical Publishing

• Helpdesk Technician

  • Jun 2012 - Dec 2012

  Helpdesk Technical Support Specialist.Provided technical support for 1000+ multi-corporation users. Responded to user service requests and expediently resolved trouble tickets to maximize system uptime. Resolved diverse software issues and ensured quick resolution of user concerns. Projects include:• Multi-corporation Technical Issue Resolution• Remote support to users in different computer troubleshooting with Windows and its related software• Use of HP Service Manager and CA Service Desk ticketing software



La Vanguardia

• Spain
• Newspaper Publishing
• 300 - 400 Employee

• Technical Support Specialist

  • 2004 - 2010

  Provided technical support for 300+ users and ensured proper maintenance of all network components, workstations, printers, and peripherals. Responded to user service requests and expediently resolved trouble tickets to maximize system uptime. Deployed new workstations and printers, installing operating systems, applications and drivers, and configuring network properties and hardware. Supported disaster recovery plans, performed regular backups and created Ghost images of workstations prior to upgrades. Resolved diverse hardware and software issues and ensured quick resolution of user concerns.



Institut Cartogràfic de Catalunya

• Spain

• Digital Editor

  • 2002 - 2004

  Corrected cartographic maps. Maintained an emphasis on quality while able to multitask in a fast-paced environment. Demonstrated consistent presentation of a professional image, both on the phone and in person. Projects include:Digital edition 1:5000 project in CataloniaUsing drawing stations with MicroStation softwareReview and editing of photogrammetric stations restored maps Corrected cartographic maps. Maintained an emphasis on quality while able to multitask in a fast-paced environment. Demonstrated consistent presentation of a professional image, both on the phone and in person. Projects include:Digital edition 1:5000 project in CataloniaUsing drawing stations with MicroStation softwareReview and editing of photogrammetric stations restored maps



AC Hotels - Spain

• Help Desk Support Specialist and Communications Facilitator

  • Jan 2001 - Jan 2002

  Provided telephone and in-person support to over 50+ end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues. Created, responded to, escalated, and closed tickets. Tracked all outstanding tickets to ensure any problems are resolved in timely manner. Documented all technical issues. Projects include:Installation and configuration of various types of computer systemsManagement and administration on the Windows NT serverInstallation and supervision of systems for new hotel openings in various locations in Spain

• Electronic Technician & Technical Support Specialist

  • Jan 1996 - Jan 1999

  Performed desktop support to 100+ employees in person and by telephone. Trouble shot network connectivity, network printing and user access issues. Set-up of workstations and laptops for new employees; configured systems, ensured network connectivity and installed and tested hardware and software. Provided software training on an individual and small group basis. Played a key role in ensuring a proficient workforce and significantly reducing system downtime. Built and maintained computer systems and performed memory upgrades. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Projects include:Implementation of networks (modification, maintenance and management)Use of electronic and telematic tools, multimeter, oscilloscope, signal generator and network snifferInstallation and network wiring certifiationCommunications and information systems: Cisco Routers / Switches and Bay NetworksInstallation and configuration of operating systemsInstall, troubleshoot, and repair technical problems for computer systems Installation and management of RAS connectionsInstallation, configuration and repair of peripherals