Business Operations Associate

• Feb 2022 - Present

Responsible for tracking, maintaining, and reporting Operational dashboards and metrics regarding headcount, resource allocation, and allocations. Coordinate, investigate, and assist in executing processes and systems to ensure operations run is efficient and effective. Assist the Senior Director of Corporate Services and Operations with vendor management, negotiation, and inquiries Work closely with the Senior Director of Operations to enforce, implement and report on Company OKRs tracking and progress. Office and facilities management including lease renewals, and stock inventory. Keep track of office budget and expenses. Responsible for the efficient procurement process for equipment, supplies, travel, expenses. Coordinate and supervise internal corporate accounts and subscriptions. Provide ad-hoc operations analysis as required. Show less

Argentina Health and Benefits Operations Manager

• Mar 2020 - Feb 2022

Overseeing day-to-day team operation. Monitoring performance through metrics and analytics tools.Setting tasks and ensuring SLA's are being met.Standardizing procedures and identifying opportunities for improvement.Leading continuous improvement projectsImplementing Target Operating ModelSoftwares:Microsoft Power BI (SQL Query, Dashboard implementation and develop)

Process and Continuos Improvement Specialist

• Oct 2017 - Mar 2020

Mapping, flow-charting, and documenting processes..Determining and implementing business metrics. Creating Power BI dashboards.- Achievement: Report automation, implementing data-driven decision-making.Automating processes using Excel Macros/Power Query.- Achievement: Reduction of 120man-hour/month

Operations Analyst

• Feb 2017 - Oct 2017

Supporting Operations management in tasks such as monitoring enrollment, controlling premium calculation, and communicating with both insurers and consultants.- Achievement: Standardizing enrollment and premium control processes.Creating a semi-automated tool using Power Query to calculate premiums.

Supply Chain Analyst

• Jun 2016 - Feb 2017

Creating supply orders taking considering the physical storage capacity and stock rotation Creating supply orders taking considering the physical storage capacity and stock rotation

Volunteer

• Feb 2016 - Apr 2016

Night Shift Manager

• Mar 2015 - Dec 2015

Greet hotel guests; answer any questions or concerns Operate computer programs and multi-line phone systems Maintain guest records and book reservations Complete basic cashier and bookkeeping responsibilities Greet hotel guests; answer any questions or concerns Operate computer programs and multi-line phone systems Maintain guest records and book reservations Complete basic cashier and bookkeeping responsibilities

Assistant Supply Chain Manager

• May 2013 - Jun 2014

Maintaining optimal stock levels to ensure timely availability of products. Setting operational standards for all staff to follow. Managing excess and ageing stock. Conducting crime and loss investigations into missing stock Reviewing service levels on a continuous basis. Using electronic inventory tracking to scan stock and reconcile inventory. Minimising exposure to obsolete and excess stock. Creating and maintaining spreadsheets to report and analyse data. Issuing purchase orders to customers. Presenting written reports and analyses to senior managers. Coordinating the shipment of goods from the warehouse. Sending reports and documents to customers. Using scanning terminals, and professional fixed asset tracking software Show less