Experience

Flutter International

• Ireland
• Entertainment Providers
• 200 - 300 Employee

• Casino Senior Specialist

  • Jun 2009 - Present

  Analysis of user transactions and account activity with an internet-based poker and Casino games company; identity verification, customer-queries and account reconciliations. Provision of email support; liason between in-house departments and principal point-of-contact for Spanish-speaking customers. Analysis of user transactions and account activity with an internet-based poker and Casino games company; identity verification, customer-queries and account reconciliations. Provision of email support; liason between in-house departments and principal point-of-contact for Spanish-speaking customers.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Contract Query Specialist

  • Jun 2006 - Oct 2008

  Corporate clients support for queries specific to their Xerox finance lease agreements, progression and resolution of all issues through to contract closure. Corporate clients support for queries specific to their Xerox finance lease agreements, progression and resolution of all issues through to contract closure.



AUREN

• Spain
• Financial Services
• 700 & Above Employee

• Customer Services Agent

  • Nov 2005 - Jun 2006

  Telephone and email based customer services operative, reporting to quality control manager in a target-driven team environment. Telephone and email based customer services operative, reporting to quality control manager in a target-driven team environment.