Sergii Biletskyi

Senior Customer Success Engineer at Tulip Retail
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Calgary Metropolitan Area, CA
Skills

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Credentials

  • PCAP - Certified Associate in Python Programming
    Python Institute
    Apr, 2021
    - Nov, 2024
  • PCEP - Certified Entry-Level Python Programmer
    Python Institute
    Feb, 2021
    - Nov, 2024
  • Responsive Web Design Certification
    freeCodeCamp.org
    Dec, 2019
    - Nov, 2024
  • Microsoft® Certified Solutions Associate: SQL 2016 Database Development
    Microsoft
    Jun, 2018
    - Nov, 2024

Experience

  • Tulip
    • Canada
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Customer Success Engineer
      • Jun 2020 - Present

  • Aimsio
    • Canada
    • Software Development
    • 1 - 100 Employee
    • Implementation Developer
      • Sep 2019 - Jun 2020

      HTML, CSS, JavaScript HTML, CSS, JavaScript

  • RLDatix
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Technical Support Engineer
      • Feb 2018 - Sep 2019

      • Provide 2nd level support for Patient Safety Software via phone and electronically • Code debugging • SQL querying/scripting • Write technical articles for support team • Provide 2nd level support for Patient Safety Software via phone and electronically • Code debugging • SQL querying/scripting • Write technical articles for support team

  • RL Solutions
    • Technical Support Engineer
      • Aug 2015 - Feb 2018

      • Provide 2nd level support for Patient Safety Software via phone and electronically • SQL querying • Write technical articles for support team • Provide 2nd level support for Patient Safety Software via phone and electronically • SQL querying • Write technical articles for support team

  • Artsyl
    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Support Engineer
      • Mar 2013 - Aug 2015

      • Created and maintained project plans, including: interact and manage technical resources, manage vendor partners, and ensure on-time delivery of products and tasks, coordinate and schedule various project phases • Carried out kick-off meetings• Performed installations and support of client-server application on physical and virtual machines (VMware)• Configuration of exports to databases such as: SQL, SharePoint, DocuWare, Doculex, QuickBooks• SQL Server installation and troubleshooting• Customer assistance over the phone and electronically• Maintained customer support ticket portal• Supervised company intranet and website• Provided on-site support and training for clients

  • Ecommerce, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Aug 2008 - Nov 2011

      • Provided technical support for shared hosting services• Worked on various technical issues: websites updates, configuration changes, CMS setup and tuning, domain management, simple code debugging, managing H-Sphere control panel• Worked closely with IT department • Provided technical support for shared hosting services• Worked on various technical issues: websites updates, configuration changes, CMS setup and tuning, domain management, simple code debugging, managing H-Sphere control panel• Worked closely with IT department

Education

  • Zaporizhzhya National Technical University
    Master's degree, Computer Science
    2004 - 2009

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