Experience

Petrosoft LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Support Engineer

  • Apr 2019 - Present

  Resposibilities Help in teaching colleagues Implementation of comprehensive technical support of the company's customers Sorting new cases inbox, assigning tickets to correct teams and sending assignment email to client once assigned. Timely and constant updating of knowledge about both the company's products and third-party applications used in the course of the workflow. General Skills: 1)Sorting New Cases Inbox and accurately assigning tickets to correct teams and sending assignment email to client once assigned. 2)Accurately navigating CRM to confirm Account / Location / Product Status 3)Looking for existing tickets on newly submitted issues 4)Searching for solutions within CRM & 24/7 shared Planner 5)Accessing Office 365 for additional solutions added to shared folder, accessing email, Delve, etc Show less



Brotherhoodz / Consulting

• Ukraine
• Information Technology & Services
• 1 - 100 Employee

• Community Manager

  • Aug 2018 - Mar 2019



Cryptocurrency Lending Platform(name is under non disclosure agreement)

• Odessa Region, Ukraine

• Community Manager

  • Dec 2017 - Jul 2018

  Responsibilities: Set and implement social media and communication campaigns to align with marketing strategies. Provide engaging text, image and video content for social media accounts. Respond to comments and customer queries in a timely manner. Monitor and report on feedback and online reviews. Organize and participate in events to build community and boost brand awareness. Coordinate with Marketing, PR and Communications teams to ensure brand consistency. Liaise with Development and Sales departments to stay updated on new products and features. Build relationships with customers, potential customers, industry professionals and journalists. Stay up-to-date with project news and updates. Show less



Conci App

• Odessa Region, Ukraine

• Senior Manager Customer Support

  • Jun 2017 - Nov 2017

  Official duties: - Development of the English Info-center Database - Selection of businesses, institutions, services in which tourists will be interested - Development of the Upcoming Events and Entertainments Database of Odessa city (July-October ) - Development of Spreadsheet with locations of Currency Exchanges and ATM machines of Odessa - Translation of the companies price lists into English language - Info-Databases completed for Odessa, Kiev, Lviv, St Petersburg Official duties: - Development of the English Info-center Database - Selection of businesses, institutions, services in which tourists will be interested - Development of the Upcoming Events and Entertainments Database of Odessa city (July-October ) - Development of Spreadsheet with locations of Currency Exchanges and ATM machines of Odessa - Translation of the companies price lists into English language - Info-Databases completed for Odessa, Kiev, Lviv, St Petersburg



TradeSwan Company (Financial Services)

• Head of Support and Compliance Department

  • Nov 2016 - May 2017

  Official duties:- Management and full responsibility, for the work of the Support and Compliance department- Conducting of shifts reports, monthly reports and tables on deposits and client verification.- Monitoring of communication quality and interaction with Internet providers and companies providing IP telephony services.- Solving technical issues and complaints from converting and retention departments.- Do the follow up with the clients after opening an account and making a deposit.- Adding of deposit and bonus funds to the client's trading account.- Receiving incoming calls.- Work with the clients support chat.- Processing of complaints and objections from the clients.- Work with business correspondence of clients via email.- Work with the verification process of the client.- Interaction with other departments, the conducting of tables and documentation. Show less

• Support and Compliance Manager

  • Aug 2016 - Oct 2016

  Official duties:- Do the follow up with the clients after opening an account and making a deposit.- Adding of deposit and bonus funds to the client's trading account.- Receiving incoming calls.- Work with the clients support chat.- Processing of complaints and objections from the clients.- Work with business correspondence of clients via email.- Work with the verification process of the client.- Interaction with other departments, the conducting of tables and documentation. Show less



I-CALL (Sales Center)

• Odessa Region, Ukraine

• Project Development Manager

  • Aug 2015 - Mar 2016

  Official duties: - Search of the premises for a new facility, search for suppliers and price analysis of large outlets. - Development of the prospective assortment of goods, search and purchase of necessary trade equipment, business trips and negotiations, business correspondence. - Finding solutions for ventilation, air conditioning, and heating of the trade object. - Finding solutions for acquiring, manufacturing the necessary outdoor advertising, registration of the trade mark and related documentation, fulfillment of priority tasks for the current moment. Show less



I-CALL (Sales Center)

• Supervisor

  • Oct 2014 - Jun 2015

  Official duties:- Forming and Conducting tables and documentation regarding the work of the center- Search for new methods of working with the current client base- Editing, analysis and consolidation of tables and graphs.- Compilation of price-lists, updating and actualization.- Monthly purchase of necessary office supplies.- Daily monitoring of the issued orders, work with arising problems in the process of orders passing.- Conducting of sales reports for different periods of work.- Daily monitoring of attendance, discipline, work etiquette and compliance with general office work regulations, sales managers.- Calculation of the total sales of the center for the period of the month, to calculate wages.- Preparation of handouts, creation of accounts for new employees.- Conducting individual interviews with managers on the results of work for the month.While working as a supervisor, I developed and introduced new rules for the work of center, as well as their versions were developed in Russian, English and French. Show less

• Sales Manager

  • Sep 2013 - Oct 2014

  Official duties:-Searching and attracting customers.-Work with the customer base and keep it up to date.-Conducting of negotiations with customers.-Creating a quotation and ordering.-Billing accounts.- Reporting on the results of work.-Consulting customer after sale



Limited Liability Company "Distribution Company Europroduct"(Import and distribution of baby food)

• Odessa Region, Ukraine

• Administrator - Warehouse Attendant

  • Jan 2013 - 2013

  Official duties: Tracing the receipt of income in electronic form (N / F). Tracking the receipt of orders for the delivery of goods. Print out of the receipt documents and issue them to the storekeepers for the acceptance of the goods. Conduct analysis and search for goods on warehouse documents. Making of extraordinary reconciliations of the commodity rests with registration documents in case of inconsistencies at delivery and acceptance of the goods. Reconciliation of expenditure documents with managers and administrators of "Antoshka" stores. Timely replenishment of business documents necessary for the work of the warehouse. Keeping records and storage of routing sheets of drivers-forwarders, shipping specifications. Concentrates and qualitatively distributes all information flows arriving at the warehouse. After the delivery of goods, to receive from the driver-freight forwarder the invoices, route and travel sheets. Observe labor discipline. Observe the rules of fire safety and sanitary standards in the warehouse. Maintain internal order in the department. Show less



Company with additional liability "Logorget-Smart", Odessa(Logistic company)

• Odessa Region, Ukraine

• Assistant Manager

  • Dec 2011 - Dec 2012

  Official duties: Conducting of reporting tables, business correspondence, reconciliation, accounting and sorting of incoming and outgoing documentation (Consignment Note), registration of invoice for company services. Official duties: Conducting of reporting tables, business correspondence, reconciliation, accounting and sorting of incoming and outgoing documentation (Consignment Note), registration of invoice for company services.