Sergey Bolshakov
Vice President, RCIS & APAC at ZOOM International- Claim this Profile
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English Native or bilingual proficiency
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Russian Native or bilingual proficiency
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Czech Elementary proficiency
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Bio
Brian Shore
Sergey has been a tremendous force for driving growth and expanding ZOOM's ever-growing presence in Russia and CIS. His performance in 2012 was #1 globally in % growth as well as top line revenue production - a tremendous achievement! His stellar performance has been more of an expectation than a surprise or rule rather than the exception. It's easy to root for Sergey's success because he has a sharp intellect and witty humor that can build instant credibility and disarm a tough customer or partner. I feel fortunate to call Sergey a colleague and friend.
Brian Shore
Sergey has been a tremendous force for driving growth and expanding ZOOM's ever-growing presence in Russia and CIS. His performance in 2012 was #1 globally in % growth as well as top line revenue production - a tremendous achievement! His stellar performance has been more of an expectation than a surprise or rule rather than the exception. It's easy to root for Sergey's success because he has a sharp intellect and witty humor that can build instant credibility and disarm a tough customer or partner. I feel fortunate to call Sergey a colleague and friend.
Brian Shore
Sergey has been a tremendous force for driving growth and expanding ZOOM's ever-growing presence in Russia and CIS. His performance in 2012 was #1 globally in % growth as well as top line revenue production - a tremendous achievement! His stellar performance has been more of an expectation than a surprise or rule rather than the exception. It's easy to root for Sergey's success because he has a sharp intellect and witty humor that can build instant credibility and disarm a tough customer or partner. I feel fortunate to call Sergey a colleague and friend.
Brian Shore
Sergey has been a tremendous force for driving growth and expanding ZOOM's ever-growing presence in Russia and CIS. His performance in 2012 was #1 globally in % growth as well as top line revenue production - a tremendous achievement! His stellar performance has been more of an expectation than a surprise or rule rather than the exception. It's easy to root for Sergey's success because he has a sharp intellect and witty humor that can build instant credibility and disarm a tough customer or partner. I feel fortunate to call Sergey a colleague and friend.
Experience
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ZOOM International
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Vice President, RCIS & APAC
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Jul 2014 - Present
In 2014 ZOOM opens the first regional office in APAC (Thailand) with the ambition to grow over 100% in the region from year to year.We believe that our focus on delivering the best services to the partners and customers as well as the specific focus on the Partner needs would be appreciated in the region.
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Regional Director
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Sep 2007 - Jan 2017
Established ZOOM's business in Russia and CIS from the scratch.50+ active partners200+ customers YTD
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CTI - Communications.Technology.Innovations.
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Russian Federation
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Information Technology & Services
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100 - 200 Employee
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Business Development Manager
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2006 - 2007
Building call centers on Cisco UCCE platform and providing call center business process consultancy to the customers. Building call centers on Cisco UCCE platform and providing call center business process consultancy to the customers.
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Head of Call Centre
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2005 - 2006
A contact centre of a mid-sized bank in Russia, responsible for standard reception and customer care tasks as well as for the telemarketing activities. A contact centre of a mid-sized bank in Russia, responsible for standard reception and customer care tasks as well as for the telemarketing activities.
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Business Development Manager
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2004 - 2005
One of the first outsourcing call centers in Russia, we've started with 15 seats in an empty 300 square meters office and increased it to 250 seats call center in the first year of operations. One of the first outsourcing call centers in Russia, we've started with 15 seats in an empty 300 square meters office and increased it to 250 seats call center in the first year of operations.
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Studio Moderna
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Switzerland
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Retail
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700 & Above Employee
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Call Centre Manager
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2002 - 2004
In 2002 a global player of TV Sales business opens a branch in Russia together with a call centre which becomes on of the first in Russia.Started as an Agent then moved to a Supervisor and then to a shift manager role.Opened and established Customer post-sales Service department which was handling all the claims and escalations. In 2002 a global player of TV Sales business opens a branch in Russia together with a call centre which becomes on of the first in Russia.Started as an Agent then moved to a Supervisor and then to a shift manager role.Opened and established Customer post-sales Service department which was handling all the claims and escalations.
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Education
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1999 - 2005
Moskovskiy Gosuadarstvenniy Aviatsionno-Technologicheskiy Universitet im Tsiolkovskogo
Master of Engineering (M.Eng.), Information Technology -
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Higher School of Economics
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