Experience

American Consumer Credit Counseling

• United States
• Financial Services
• 1 - 100 Employee

• Information Technology Support Analyst

  • May 2021 - Present

  Managing accounts, devices, and standard IT necessities for company of over 120 professionals. Providing timely and effective Help desk support to organization members of all levels as well as directly overseeing migration and operation of Jira Ticketing software company wide. Maintaining several key systems as well as constantly assisting in the upgrading, updating, and modernizing of company systems and overall network Assisting in basic Cyber security measures as well as actively participating in threat analysis, detection, and counter-measures Show less



The Derryfield School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Support Specialist

  • Sep 2020 - May 2021

  Oversaw the transition from in person classroom environments to "zoom rooms" in preparation of reopening school during the Covid-19 pandemic. Including but not limited to the re-running of internet and power cables, the restructuring of classroom technologies, and the development/application of new protocols. Assisted as an IT Helpdesk Technician over the course of the school year, closing hundreds of tickets and providing timely, effective assistance to students and faculty of all levels Oversaw the transition from in person classroom environments to "zoom rooms" in preparation of reopening school during the Covid-19 pandemic. Including but not limited to the re-running of internet and power cables, the restructuring of classroom technologies, and the development/application of new protocols. Assisted as an IT Helpdesk Technician over the course of the school year, closing hundreds of tickets and providing timely, effective assistance to students and faculty of all levels



Plymouth State University

• United States
• Higher Education
• 700 & Above Employee

• Help Desk Associate

  • Aug 2018 - May 2020

  In my nearly 2 years working at the Plymouth State Help Desk I have filed hundreds of tickets and provided hundreds of hours tech support to students and faculty both over the phone and in person. In my nearly 2 years working at the Plymouth State Help Desk I have filed hundreds of tickets and provided hundreds of hours tech support to students and faculty both over the phone and in person.



Madison Resources

• United States
• Financial Services
• 1 - 100 Employee

• Web Development Intern

  • May 2018 - Aug 2019

  I spent 2 summers during my time at Plymouth State working in the Development Team at Madison Resources. I performed QA work for hundreds of hours, completed dozens of tickets for bug fixes, and worked closely with multiple senior developers to implement new features and update old ones. I spent 2 summers during my time at Plymouth State working in the Development Team at Madison Resources. I performed QA work for hundreds of hours, completed dozens of tickets for bug fixes, and worked closely with multiple senior developers to implement new features and update old ones.