Account Executive

• Aug 2023 - Present

Account Executive

• Feb 2023 - Aug 2023

Account Executive

• Feb 2022 - Feb 2023

Business Consultant

• Jan 2020 - May 2022

Responsible for developing new business opportunities across the north of England. Responsible for developing new business opportunities across the north of England.

Sales Engineer

• Sep 2019 - Jan 2020

✪ Consistently exceed goals in key metrics:sales, customer service, and operational measures by developing new business opportunities.✪ Foster business relationships and provide significant increase in customer service, resulting in solidification of client base and significant revenue expansion.✪ Implement quality and operational improvement initiatives for organization wide processes to improve customer satisfaction levels and business productivity.

Sales Specialist

• Apr 2019 - Sep 2019

✪ Supported sales team in the SoHo/SME organisations to sell voice solutions to help organisations move from traditional voice systems to next generation voice solutions( Cloud voice and mobility). ✪ Built and retained customer loyalty through timely and effective one call resolution.✪ Ensured maximum revenue generation through relationship building, customer retention, new customer development, maximizing revenue, and up-selling.

Graduate Account Manager

• Sep 2018 - Mar 2019

✪ Suggested selections that met customer's needs and emphasized selling points of the product, such as, quality and utility.✪ Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries.✪ Built and maintained relationships with key corporate decision-makers, established large-volume, high-profile accounts with excellent levels of retention and loyalty.✪ Managed multiple projects at the same time while paying attention to detail.

Retail Sales Advisor

• Sep 2017 - Sep 2018

✪ Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis. ✪ Actively listened to and engaged customers, using appropriate selling skills to match the customer's needs, and ensured their decisions build long-term relationships. ✪ Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. ✪ Achieved company goal of 100% customer satisfaction through courteous attention to detail and problem solving on a one-to-one basis. ✪ Actively listened to and engaged customers, using appropriate selling skills to match the customer's needs, and ensured their decisions build long-term relationships. ✪ Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

IT Business Analyst for Learning Systems at GSK

• Jun 2016 - Jul 2017

✪ Analysed Voice of the customer feedback and recommending solutions to customer pain points.✪ Simplified the training coordinator access to the learning management systems by eliminating duplication in the workflow.✪ Prepared and Presented service metrics to evaluate service performance using SMP tool, excel macros and proposed ideas to improve the service.✪ Improved the GLMS unplanned outage communication process by identifying the relevant stakeholders who needed to be informed.✪ Managed Knowledgebase Support Articles for Global Learning System. Show less

PMO Analysts/ Junior IT Project Manager

• Nov 2016 - Jun 2017

✪ Organised and facilitated project meeting.✪ Created project plans and revised the plan at any time the was a change in the project scope or project timing.✪ Prepared status reports for the business and other stakeholders so they were informed on project status.