Experience

Actelion (now Janssen Pulmonary Hypertension)

• Switzerland
• Pharmaceutical Manufacturing
• 500 - 600 Employee

• Senior System Engineer

  • Sep 2015 - Present

  Area of work========Web & Collaboration Services TeamArea of responsibility ==============• Service Manager Web & Video Conferencing Service (WebEx)• Service Manager Cloud Backup Service (Druva Phoenix)• Service Manager File Exchange Service (GlobalScape)• Service Manager Storage Services (Internal consultant for Data Center Services)

• System Engineer

  • Apr 2008 - Aug 2015

  Area of work========Data Center ServicesArea of responsibility: ==============System engineer - Storage Services (SAN & NAS)• Storage Administration worldwide• Data Center Manager (2013 - 2015)• Products: - DELL & EMC² (mid-range class storage systems)- Hitachi (mid-range & high-end enterprise class storage systems)- Brocade & CISCO FC devices



EMC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Engineer

  • Oct 2006 - Mar 2008

  Customer Service Engineer• Customers : UBS AG (Onsite Customer Service Engineer including 7X24 duty services) & Zurich Financial Services AG• Operating systems : EMC² Storage Software (Navisphere, CLI, Flare Code, Analyser, CCA, PowerLink, Trouble shooting Tools, SnapView, MirrorView)• Hardware : EMC² FC Serie, CX Serie, Clariion Disk Library, Symmetrix / DMX Series, Centera Series. FC Switches (Brocade, CISCO & McData).



Unisys

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Engineer

  • Dec 1989 - Sep 2006

  December 1989 --> 1993 - Customer Service Engineer• Customer : Swiss Bank Corporation• Operating systems : CTOS, B900 System, RTB (Real Time Banking).• Hardware : B-Series and Terminals, CTOS, document printers, Lexmark printers, Unisys Laser and needle printers.1993 --> 1997 - Customer Service Engineer• Customer : Swiss Bank CorporationParticipation in a large GDIP (Global Distributed Infrastructure Project) project for Swiss Bank Corporation : roll-out of new desktops, notebooks and servers including 7X24 duty services.• Operating systems : CTOS, RTB (Real Time Banking), DOS, Windows 3.1x, Windows 95, Windows NT Server 3.5x and Windows NT 4.0.• Hardware : CTOS, Cash printers, Lexmark Laser printers, HP Laser and inkjet printers, Unisys Document Reader, Compaq Servers and Desktops, IBM Notebooks. 1997 – 2002 - Customer Service Engineer• Customer : Swiss Bank Corporation and Dell customers7X24 duty services for UBS and Dell.• Operating systems : Windows 95, Windows 98, Windows ME, Windows 2000 (Server und Workstation), MS Cluster, Veritas Backup Software (BackupExec).• Hardware : Compaq Servers and Desktop, IBM Notebooks, Lexmark Laser printers, HP Laser and inkjet printers, Dell Servers, Desktops, Workstations and Notebook, Dell SAN/DAS (PowerVault 650F, 660F) Dell Tape robots (ADIC/HP).2002 --> September 2006 - Customer Service Engineer• Customer : Swiss Bank Corporation, Dell and EMC² customers (Enterprise Level area). Expert in mid-range storage systems (EMC² CLARiiON, Centera including software).• Operating systems : Windows 2000 (Server and Workstation), Windows 2003 Server (MCP), MS Cluster, Veritas Backup Software (BackupExec). • Hardware : Dell Servers and San products (PV660F, Dell/EMC² (FC Series, CX Series, AX100), Dell Tape Robots (ADIC/HP). EMC² FC series, CX series, AX 100, Centera, Switches (Brocade, CISCO und McData).