Serge-Gatien Dje

Sales Representative French and Benelux Markets at Shepherd Compello
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Contact Information
us****@****om
(386) 825-5501
Location
CI
Languages
  • French Native or bilingual proficiency
  • French Native or bilingual proficiency

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Bio

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Credentials

  • Certificate: Inside the Markets
    Academy, London Stock Exchange Group
    Mar, 2019
    - Nov, 2024

Experience

    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Sales Representative French and Benelux Markets
      • Jun 2021 - Present

    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Management Trainee
      • Nov 2019 - Oct 2020

      At Enterprise Rent A Car, my key responsibility eas to ensure the delivery of superior customer service by leveraging consultative selling skills to generate new sales and attain a SMART KPI. Here I drove positive business outcomes by maintaining customer relationship management system accurately as well as focused on research and development of new opportunities for sustainable growth. Also, I utilised proficiencies in performing day-to-day operations, including marketing and financial management with a keen focus on maximising branch's profitability.

    • Switzerland
    • Consumer Services
    • 700 & Above Employee
    • Sales Security Expert
      • Jul 2019 - Dec 2019

      While working as Sales Security Expert, I utilised robust sales methods and negotiation skills to promote and sell innovative smart alarm system. I developed and delivered presentations tailored to the client's needs. Also, I designed and installed a bespoke security system driven by weekly KPI and sales' forecast based on personal and team canvassing. While working as Sales Security Expert, I utilised robust sales methods and negotiation skills to promote and sell innovative smart alarm system. I developed and delivered presentations tailored to the client's needs. Also, I designed and installed a bespoke security system driven by weekly KPI and sales' forecast based on personal and team canvassing.

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Customer Service Team Lead
      • Sep 2011 - Jun 2019

      As Team Leader, my core responsibility wat to spearhead end-to-end operations, such as stock management, staff supervision, and providing excellent customer service to ensure maximum productivity. Moreover, I provided robust training and coaching in order to attain designated goals. Key Accomplishment: • Improved overall team performance and sales growth in several branches. As Team Leader, my core responsibility wat to spearhead end-to-end operations, such as stock management, staff supervision, and providing excellent customer service to ensure maximum productivity. Moreover, I provided robust training and coaching in order to attain designated goals. Key Accomplishment: • Improved overall team performance and sales growth in several branches.

    • Côte d'Ivoire
    • Mechanical Or Industrial Engineering
    • 1 - 100 Employee
    • Commercial Attache
      • Jul 2009 - Mar 2011

      In this role as Commercial Attaché, I steered a wide range of operations and maintained customer relationship management system, resulting to accelerate sales potential. I also monitored competitive and market's trends precisely with regular visits to area businesses to expand the client base. Moreover, I kept abreast of the latest marketing trends. Key Accomplishment: • Reviewed air conditioning system designs, regulations, and specifications regarding importation booking freight. In this role as Commercial Attaché, I steered a wide range of operations and maintained customer relationship management system, resulting to accelerate sales potential. I also monitored competitive and market's trends precisely with regular visits to area businesses to expand the client base. Moreover, I kept abreast of the latest marketing trends. Key Accomplishment: • Reviewed air conditioning system designs, regulations, and specifications regarding importation booking freight.

    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Sales Negotiator
      • May 2007 - Jun 2009

      At ECULINE Worldwide Air and Sea Freight Service, I served as a commercial negotiator and delivered remarkable performance by forecasting, customer service, developing portfolio, operations and customer relationship management with a keen focus on achieving business goals. Here I provided proactive assistance to create the largest active market share. Also, I maintained sufficient personal outbound call activity and canvass to achieve objectives. Key Accomplishments: • Maximised overall sales of importation freight's bookings by 33%. • Provided exceptional customer service to increase booking volume and retain existing clients.

  • Afribache (Group I.P.S)
    • Cote D’Ivoire (Ivory Coast)
    • Sales Manager
      • Apr 2003 - Aug 2006

      I was responsible for an outstanding sales performance, practiced total quality management where I Led and managed sales force to achieve KPI and sustainable growth. Designed business plan and strategy for a successful market penetration and product development. Lowered CPA and managed customer credit limit ● Recognised for increasing product line with a new designed event shelter called “Dalo” I was responsible for an outstanding sales performance, practiced total quality management where I Led and managed sales force to achieve KPI and sustainable growth. Designed business plan and strategy for a successful market penetration and product development. Lowered CPA and managed customer credit limit ● Recognised for increasing product line with a new designed event shelter called “Dalo”

  • COTOA ( Industry Promotion Service group )
    • Cote D’Ivoire (Ivory Coast)
    • Sales Assistant
      • Jul 2002 - Apr 2003

      I analysed sales and financial reports, In addition I maintained an excellent showroom merchandising and controlled the stock. I led and trained the technical workforce to deliver an excellent customer service and maintained CRM file accurate. I analysed sales and financial reports, In addition I maintained an excellent showroom merchandising and controlled the stock. I led and trained the technical workforce to deliver an excellent customer service and maintained CRM file accurate.

Education

  • University of Sunderland in London
    Master's degree, Business Administration, Management and Operations
    2018 - 2020
  • The University of Northampton
    Bachelor's degree, Business, Management, Marketing, and Related Support Services
    2016 - 2018
  • Newham University Centre
    Bachelor's degree, Business and Management
    2014 - 2016
  • Group CSI Abidjan and the university pole Leonardo de Vinci (Paris-La Défense)
    Preparation for the Diploma of Higher Education in Business Engineering and International Trade
    2007 - 2008
  • Pigier
    BTS, Business, Management, Marketing, and Related Support Services
    2000 - 2002

Community

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