Experience

Proficio

• United States
• Computer and Network Security
• 100 - 200 Employee

• Director Sales Operations

  • Jan 2022 - Present

• Sr. Operations Manager

  • Jan 2019 - Dec 2021

  - Provide oversight to a tactical team of 3 employees, positioned to deliver direct operational support to the sales, engineering, and leadership departments across 3 countries- Manage daily workflow processes, having completed over 12,000 sales quotes and purchase orders, and optimizing inventory management utilizing NetSuite and the Microsoft Office suite of products; perform relevant administrative tasks as necessary (implementation, configuration, and support)- Create and cultivate essential customer engagements by leveraging servant leadership tenets, negotiating strategies, and providing high-quality deliverables in line with or exceeding client expectations - Produced the architectural scope and identified operational needs of 3 SOCs in various countries, collaborating with vendors in the local markets to address Proficio’s expansion requirements, and maintaining responsibility of seamless operations/VoIP services

• Operations Manager

  • Jan 2018 - Jan 2019

  - Facilitated improvements in supply chain routing, service, and product delivery by enhancing standard operating procedures, company protocols, workflow documentation and all other immediate areas of responsibility; streamlined resale product offerings complimentary to in-house products- Collaborated with internal cross-functional team members, the Proficio customer portfolio, executive staff members, partners and vendors, and sales staff to provide management services, tracking and coordination of multiple customer-facing projects, and the on-boarding/sustaining of new Proficio customers

• Project Manager

  • Jun 2015 - Jan 2018

  - Coordinated essential customer project meetings, including internal planning and status meetings for 60+ projects- Developed IT strategies, policies, and procedures by analyzing organization outcomes, identifying inefficiencies, evaluating trends, and anticipating client and company requirements

• Senior Security Analyst

  • Apr 2014 - Jun 2015

  - Performed security investigations via ArcSight Enterprise Security Manger in a multi-tenant 24x7x365 SOC environment in multiple Security Information Event Managers (SIEMs) using active channels, dashboards, active lists, integration commands, filters, and cases for large-scale financial, medical, and government organizations



Sergical Coatings

• Owner

  • Jun 2013 - Present



ZitoVault

• Project Manager

  • Jan 2016 - Jan 2018

  ZitoVault’s mission is Safeguarding the Internet of Things. We preserve the integrity of IoT ecosystems, devices, and users by providing a secure communications fabric between IoT connected devices and cloud-based applications. CryptoScale, our patent-protected technology, is unique because it’s designed to efficiently establish secure connections that truly scale to the magnitude of the IoT. ZitoVault enables IoT device makers and service providers to deploy trusted value-added services, and benefits IoT users by reducing the risk of cyber incidents. We partner with leading providers of smart home, healthcare, industrial, and other IoT solutions. Learn more at www.ZitoVault.com.



Aircraft Electrical Components

• Technician

  • Aug 2007 - Aug 2009

  Overhauled and conducted 500-hour inspections for over 2,000 electro-mechanical systems of general aviation and commercial aircraft per year, in accordance with highest-level FAA and EASA regulations Overhauled and conducted 500-hour inspections for over 2,000 electro-mechanical systems of general aviation and commercial aircraft per year, in accordance with highest-level FAA and EASA regulations