People Operations Manager

• Jun 2022 - Present

We're a creative social agency that reshapes how employers understand and engage diverse talent. And I'm TapIn's People Operations Manager! I am responsible for leading and implementing the people operations function at TapIn, the wider human resource processes, managing the internal recruitment and generally just supporting the whole agency however I can. In addition to this, I also aid in supporting wider agency projects, including our annual Black Gen Z report and occasional client-facing research that focuses on diversity, equality, inclusion and belonging. We're TapIn. We're authentic. We're innovative. We're inclusive. Show less

Talent Acquisition Manager

• Oct 2021 - Jun 2022

Internal Recruiter

• Oct 2020 - Oct 2021

Built, developed and managed the recruitment team and processes for qualified Personal Trainers to join the global Ultimate Performance team. The world’s only international personal training business. I transformed U.P’s outlook on recruitment across 20 gyms spanning 4 different continents to bring their talent strategy up to the same service standards as their client business, described by Men’s Fitness as the “Goldman Sachs, Real Madrid, and Apple of Personal Training”.

Legal Recruitment Consultant

• Oct 2019 - Oct 2020

Key Achievements:• Over-achieved monthly targets for number of placements, interviews, client meetings and candidate calls.• Regularly won in-office competitions including highest number of booked interviews within a week, highest increase in number of new ‘jobs on’, highest number of placed candidate calls.• Leading Resourcer to provide shadow training to new starters, in particular for candidate registration calls.• Managing the Manchester office business development ‘power hours’, creatively developing new games and incentives to motivate and inspire fellow Consultants.• Contributor to the company business plan to enhance and help improve the candidate experience.Responsibilities:• Interviewing job seekers and screening candidates, maintaining a strong line of communication throughout from registration through to placement and beyond. Providing advice and additional support whenever necessary, including interview preparation and offer management.• Headhunting for specialist candidates via various job boards and Linked In.• Demonstrating strong written language skills through producing marketing materials such as mailshots, job advertisements, formatting CVs and writing summaries of candidates’ experience.• Pre-screening CVs and providing candidates with CV feedback.• Handling job offers with initiative between candidates and clients.• Conducting market mapping and business development, building rapport with clients across the North West and Yorkshire.• Confidently negotiating agency fees.• Attending networking events on behalf of the company e.g. The PA Hub Awards.• Accurately updating candidate and client details while adhering to GDPR and upholding a high level of confidentiality.• Producing weekly performance based statistical reports.• Successfully working with the wider divisions to evaluate and identify areas to improve system processes across the company.• Highly competent daily use of the Microsoft Office suite. Show less

Legal Recruitment Resourcer

• Dec 2018 - Oct 2019

Resourcer at Sacco Mann’s Manchester office, specialising in the division of Legal Secretarial and Business Support. The opportunities I specialised in were located across the North West and Yorkshire. My role was to support the Consultants within the division in securing candidates their perfect role, and clients with their perfect new fit. My main responsibility was registering and updating with candidates in order to understand and fulfil their career aspirations. I also supported in arranging interviews between candidates and clients, writing and marketing job advertisements, matching candidates to available job roles, as well as creating summary mailers of our candidates' fantastic experience to help expand their opportunities. Show less

Business Development Manager

• Apr 2018 - Nov 2018

Key Achievements: • Awarded “Top Performance” prize of the Manchester office in May 2018. • Achieved 100% compliance in each call monitoring review. • Won the in-office competition by exceeding KPIs to attend the London Business Show for face-to-face B2B sales. Here I produced the highest number of applications and was the most effective lead generator amongst more tenured colleagues. • Provided an exceptional campaign of 80 leads in 1 day from the London Business Show. • Developed my own highly effective scripts of the sales process, sharing with other teams. • Assisted new starters through providing shadow call listening and helped develop their pitches and product knowledge. Responsibilities: • Managing both cold and warm campaign data, pitching B2B via consultative selling through various channels by understanding the customer needs and selling the most appropriate product. • Account managing clients, assisting in their daily use of AMEX business products and resolving any issues in an efficient and timely manner while upholding an outstanding customer service. • Self-generating leads in a variety of SME industries and keeping track of progress through Salesforce, building a thorough understanding of business needs and establishing great rapport. • Retaining a thorough knowledge of business products including benefits, key features, services, and awareness of other competition in the financial sector. • Everyday use of Microsoft Word, Excel and Outlook. Show less

Events Coordinator

• Jul 2017 - Apr 2018

Key Achievements: • Accreditation Manager and Artist Liaison for ‘Europe’s Biggest Student Led Festival’. • Created, lead and delivered a training programme on effective and efficient event management to University students. • Principally managed the budget for the Students’ Union’s largest Graduation Ball via Microsoft Excel. • Guided management to amend the bookings process for student events, including working on my own initiative to create new research questionnaires and a Manchester Academies key facts document. Responsibilities: • Ensuring health and safety, compliance and security standards were met, involving completing risk assessments and providing security briefings. • Designing materials for event delegates such as invitations, agendas and accreditation documents. • Researching, locating and sourcing suitable venues as well as necessary event equipment and materials. • Ensuring that events were operationalised and that any foresights were marginalised at the planning stage. Show less

Student Fundraiser

• Oct 2016 - Jun 2017

A paid position at the University alongside studies, phoning alumni to discuss with them their time at Manchester in order to update them on relevant, important work occurring at the University. This also included updating the information held of their personal contact information and current employment. I also promoted and discussed in depth the University’s funding priorities, raising money for the ‘regular giving’ programme which included negotiating terms and the amount of a gift.

PASS Coordinator

• 2015 - Jun 2017

A voluntary position. Holding weekly meetings with PASS Leaders for the Archaeology discipline in order to support and advise them in their facilitation of first-year students. Also responsible for reporting back to the PASS scheme as well as a member of staff from within the Archaeology department. I was tasked with ensuring that PASS runs smoothly and arranging large social and educational activities for all PASS groups.

Traffic Supervisor

• Jun 2014 - Apr 2017

CTM are experts in Traffic Management, Parking, Ticket Sales Solutions and event/venue Admission Control at wide-ranging events across the UK events industry. A seasonal holiday job, I worked with CTM part-time as a Marshal for 2 years and, as a result of my dedication and 'can do' attitude to work, was promoted to Supervisor. As a Supervisor, I was responsible for assisting with the setup and coordination of car parking at large events such as Bristol Balloon Fiesta and Jamie Oliver's Big Feastival. In addition, I managed and oversaw a team of marshals alongside running the car park. As a Supervisor of my team, I had the key responsibility of resolving any and all situations that may arise within tight time restrictions. I have enhanced my ability to communicate calmly with members of the public under pressure by ensuring level-headed and timely resolution of any conflicts. My responsibilities increased with the management of pay lanes and an additional role as an Audit Supervisor, as and when needed. This involved handling large amounts of money with honesty and high attention to detail, supervising marshals handling of money on pay lanes with customers, accurately filling in paperwork and ensuring tight security of all takings at events. Show less

Head Waitress

• 2010 - Jul 2016

Centrally placed in our family catering business, Clever Cooks, I worked as part of a Front of House team on a part-time basis. My extensive experience in customer service and great people and communications skills helped provide a fine dining experience to customers at varied events, from private dining in a customer's home to a wedding reception in a marquee. As such, my skills set is incredibly flexible which allows me to work with new teams of people at every occasion in new spaces where pragmatic improvisation is mandatory. Show less