Serena Sheppard
Multi-Purpose Trainer at Goodwill Industries of Middle Tennessee, Inc.- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Lebanon, Tennessee, United States, LB
Languages
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English -
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Credentials
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Goodwill® Career Coach and Navigator Specialization
Goodwill Industries InternationalJul, 2023- Nov, 2024 -
Supporting Clients
CourseraMay, 2023- Nov, 2024 -
Client Intake, Assessments, Skill Analysis and Planning
CourseraMar, 2023- Nov, 2024 -
Foundations of Career Navigating and Coaching
CourseraFeb, 2023- Nov, 2024 -
Sales by Segment- Corporate Negotiated
InterContinental Hotels Group (IHG®)Dec, 2015- Nov, 2024 -
IHG Way of Sales- Solution Selling
InterContinental Hotels Group (IHG®)Jan, 2015- Nov, 2024 -
RFP Business Case Training-Global Sales and Hotels
InterContinental Hotels Group (IHG®)Dec, 2014- Nov, 2024 -
Meeting Brooker Supplement Training-LeadShare, Groups, Meetings and Property dashboard Report AMER
InterContinental Hotels Group (IHG®)Nov, 2014- Nov, 2024 -
Socail Media IQ-Improving Quality through Social Media
InterContinental Hotels Group (IHG®)Nov, 2013- Nov, 2024
Experience
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Goodwill Industries of Middle Tennessee, Inc.
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United States
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Non-profit Organization Management
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200 - 300 Employee
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Multi-Purpose Trainer
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Jan 2021 - Present
Create positive and inviting atmosphere for person seeking assistance with training and/or employment needs. Create positive and inviting atmosphere for person seeking assistance with training and/or employment needs.
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Career Specialist
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Aug 2020 - Jan 2021
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Workforce Essentials, Inc.
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United States
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Non-profit Organizations
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100 - 200 Employee
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Resource Specialist
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Jul 2020 - Jan 2021
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Associate Inside Sales Rep – EMC Sales Academy
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Apr 2019 - Oct 2019
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Holiday Inn Hotel & Suites; Courtesy Management
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United States
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Hospitality
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1 - 100 Employee
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Operations Manager
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Sep 2013 - Apr 2017
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KHG| Hospitality Magazine
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Chile
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Hospitality
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1 - 100 Employee
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Customer Service Expert
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Mar 2013 - Apr 2017
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Holiday Inn Express
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United States
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Hospitality
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700 & Above Employee
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Operations Manager/Director of Sales
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Mar 2013 - Sep 2016
Run daily operations of the entire hotel. Run daily operations of the entire hotel.
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Education
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Volunteer State Community College
Associate's degree, Dental Assisting/Assistant -
NorthWest Arkansas Community College
Associate of Science (AS)
Community
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