Serena Mercurio

Customer Service Representative at Plastixx FFS Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Laval, Quebec, Canada, CA

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Experience

    • Canada
    • Packaging and Containers Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Nov 2021 - Present

    • Administrative Assistant
      • Nov 2020 - Dec 2021

    • Administrative Assistant
      • Jan 2020 - Nov 2020

  • Securitas
    • Montreal, Canada Area
    • STAS Airport Pre-Board Screening Officer
      • Dec 2006 - Oct 2019

      Responsibilities: * Communicate effectively with passengers in case of a crisis situation and deal with passengers in a professional manner. * Screen passengers and their baggage using hand-held metal detectors and/or manual search to ensure no prohibited items enter the secure area. * Monitor the flow of passengers through the checkpoint to ensure efficiency. * Test baggage for any explosive materials, using equipment such as explosive detection machines or chemical swab systems. * Report all incidents and/or breaches using established communication channels. * Follow aviation regulations and standard operating procedures. * Verify passenger boarding passes to ensure validity. Show less

    • Canada
    • Manufacturing
    • 100 - 200 Employee
    • Customer Service Representative
      • Oct 2004 - Sep 2006

      Customer Service Specialist/Data Entry: * Enter incoming orders using Accpac system. * Invoicing and filing. * Create new accounts for customers and suppliers. Customer Service Specialist/Data Entry: * Enter incoming orders using Accpac system. * Invoicing and filing. * Create new accounts for customers and suppliers.

    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Accounts Receivable Clerk
      • Sep 2002 - Aug 2004

      Data Entry: * American and Canadian orders. * Verify and authorize credit cards for American and Canadian Accounts. * Sku/part creation for online catalog, * Monitor and update inventory information/description/cost. * Inventory quality control. Accounts Receivables: * Customer account consolidation. * Customer account creation. * EOD account balance. * Update post dated checks log. Accounts Payable: * Data entry: invoices, checks and payroll. * Customer accounts consolidation and closure. Show less

Education

  • Laurier Macdonald Vocational Center
    DEP, Secretary
    1999 - 2000
  • Vanier College
    Social Sciences
    1997 - 1999

Community

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