Serena McDonough

Customer Service Representative at Saand Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Ottawa, Ontario, Canada, CA

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Bio

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Experience

  • Saand Inc.
    • Canada
    • Glass, Ceramics and Concrete Manufacturing
    • 1 - 100 Employee
    • Customer Service Representative
      • Oct 2021 - Present

  • Clio - Cloud-Based Legal Technology
    • Canada
    • Software Development
    • 700 & Above Employee
    • Customer Support Specialist
      • Nov 2022 - Jun 2023

      Handling a high volume of inbound requests by phone, chat, and email. Troubleshooting technical product issues, reproducing and coordinating resolutions with Technical Escalations, Product and Customer Success teams. Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further. Capturing feedback on the product for use by the Product team. Handling a high volume of inbound requests by phone, chat, and email. Troubleshooting technical product issues, reproducing and coordinating resolutions with Technical Escalations, Product and Customer Success teams. Identifying when a customer is a fit for additional products or services, and connecting them with the appropriate team to discuss options further. Capturing feedback on the product for use by the Product team.

  • Rightworks
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Representative 1
      • Oct 2018 - Mar 2021

  • Southern New Hampshire University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Customer Liaison II (ITS)
      • Jan 2016 - Apr 2018

      Providing IT support (via phone, email, and chat) for students, staff, and faculty. Providing IT support (via phone, email, and chat) for students, staff, and faculty.

  • Comcast Business
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Inbound Call Center Representative
      • Dec 2014 - Dec 2015

      Assisted with scheduling installs for small business customers. Assisted with scheduling installs for small business customers.

  • AnswerNet
    • United States
    • Telecommunications
    • 400 - 500 Employee
    • Call Center Representative
      • Feb 2012 - Aug 2013

  • TD
    • Canada
    • Banking
    • 700 & Above Employee
    • Assistant Head Teller
      • Dec 2004 - Dec 2011

Education

  • University of Massachusetts Lowell
    Bachelor's degree, Information Technology
    2013 - 2015

Community

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