Serena Ferris

Head Of Customer Experience at WALES MILLENNIUM CENTRE (THEATRE) LIMITED
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Cardiff Area, GB

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Bio

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Credentials

  • Leadership and Management
    ILM
    Nov, 2020
    - Oct, 2024
  • Quality Service
    Disney Institute
    Dec, 2015
    - Oct, 2024

Experience

  • WALES MILLENNIUM CENTRE (THEATRE) LIMITED
    • United Kingdom
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Head Of Customer Experience
      • Feb 2017 - Present

      To create and deliver and high standard customer experience in Wales National Centre for the Arts. Responsible for a team of 200 + volunteers ( which we launched in 2017) plus a staff pool of 50 to deliver world class front of house customer service. Working on delivering events and performances with all creative teams as well as generating secondary spend income through sales of merchandise. This role works extensively across all aspects of the organisation at both an operational and development level.

  • Wales Millennium Centre
    • United Kingdom
    • Museums, Historical Sites, and Zoos
    • 1 - 100 Employee
    • Customer Experience Manager
      • Oct 2015 - Present

    • Customer Relationship Manager
      • Jun 2014 - Oct 2015

    • Busines Operations Relationship Manager
      • Sep 2012 - Jun 2014

    • Stage Door Manager
      • Aug 2005 - Sep 2012

  • Rocco Forte Hotels
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Reception Supervisor
      • May 2003 - Apr 2005

Education

  • Cardiff Metropolitan University
    Bachelor of Arts - BA, Tourism and Travel Services Management
    2000 - 2003
  • Cardiff Metropolitan University
    Bachelor's degree, Tourism Management
    2000 - 2003

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