Serena Aglio
Supporting Artist at Universal Extras- Claim this Profile
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Italian Native or bilingual proficiency
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English Full professional proficiency
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French Professional working proficiency
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Spanish Professional working proficiency
Topline Score
Bio
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Credentials
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Certificate for introduction to Customer Service
City & GuildsOct, 2020- Sep, 2024 -
Level 1 Award in Work Skills (Employability Skills)
EDEXCEL LIMITEDOct, 2020- Sep, 2024
Experience
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Universal Extras
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United Kingdom
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Entertainment Providers
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1 - 100 Employee
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Supporting Artist
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Oct 2020 - Present
Providing background action for Television and Film Productions. Providing background action for Television and Film Productions.
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Preply
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United States
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Technology, Information and Internet
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700 & Above Employee
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Online Tutor (English - Italian - Spanish)
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Jan 2021 - Present
TEFL certified teacher with a Master's Degree in Languages, supporting students to achieve a high level of proficiency in English, Spanish and Italian, through innovative methods and strong motivational support. TEFL certified teacher with a Master's Degree in Languages, supporting students to achieve a high level of proficiency in English, Spanish and Italian, through innovative methods and strong motivational support.
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Julius Baer
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Switzerland
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Banking
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700 & Above Employee
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Front Office Receptionist
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Jul 2018 - Sep 2020
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Career Legal
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United Kingdom
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Staffing and Recruiting
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1 - 100 Employee
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Customer Service Representative
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Jun 2018 - Jul 2018
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Customer Service Representative
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Jun 2016 - May 2018
I was in charge of the visitor process making sure guests visiting received great service from their arrival to departure.Key responsibilities included: maintaining Reception area immaculate and offer refreshments to guests, contact the hosts for meetings and make sure meeting rooms were spotless.I have also supported out of hours events, escorting visitors, making sure the events run smoothly and act as fire warden on site.I also managed the Innovation Center diary, booking in tours.During my time at Accenture I've also dealt with offices bookings for MD's making sure offices were used effectively.
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Front Office Supervisor
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Jul 2015 - May 2016
Guarantee a smooth check in and check out of guests.Assist guests throughout the whole stay.Assure a good communication within all the hotel departments.Support the team and make sure all the standards are met and task lists completed. Guarantee a smooth check in and check out of guests.Assist guests throughout the whole stay.Assure a good communication within all the hotel departments.Support the team and make sure all the standards are met and task lists completed.
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Lancaster London
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United Kingdom
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Hospitality
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100 - 200 Employee
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Hotel Receptionist
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Feb 2015 - May 2015
Provided a warm and efficient check in, check out and in-house service experience using defined Red Star service standards. Provided a warm and efficient check in, check out and in-house service experience using defined Red Star service standards.
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Walt Disney World
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United States
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Entertainment Providers
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700 & Above Employee
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Cultural Representative
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Jul 2012 - Jul 2013
Welcomed guests to the fine Italian restaurant “Tutto Italia” and provided exeptional service while representing Italian customs and heritage to visitors from around the world of the Walt Disney World Resort. Welcomed guests to the fine Italian restaurant “Tutto Italia” and provided exeptional service while representing Italian customs and heritage to visitors from around the world of the Walt Disney World Resort.
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Education
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Università degli Studi di Palermo
Translation and International Relations, Modern languages -
Università degli Studi di Palermo
Bachelor's degree, Modern languages and Computer techonologies