Serena Oglezneva
Customer Solutions Architect at ICL Group- Claim this Profile
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English Professional working proficiency
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Russian Native or bilingual proficiency
Topline Score
Bio
James Ming Keet Foo
Serena contributed greatly with successful project delivery and excellent support for IAM technologies; MIM, AD, AzureAD to name a few. We often rely on her deep technical knowledge and skills to clear the roadblocks we faced. Most importantly I commend her dedication towards customer success and always willing to lend a helping hand. Highly recommended!
Dinesh Subramaniam
I worked with Serena while she was a L3 support engineer and solution architect for the services i manage. Serena displayed keen technical acumen and customer first mindset in delivering solutions to the customer. The environment we operate in was highly complex and regulated and having the Serena to help navigate the complexity and quickly turn around audit demands was very helpful. I am sure she will be a great asset whoever she works for.
James Ming Keet Foo
Serena contributed greatly with successful project delivery and excellent support for IAM technologies; MIM, AD, AzureAD to name a few. We often rely on her deep technical knowledge and skills to clear the roadblocks we faced. Most importantly I commend her dedication towards customer success and always willing to lend a helping hand. Highly recommended!
Dinesh Subramaniam
I worked with Serena while she was a L3 support engineer and solution architect for the services i manage. Serena displayed keen technical acumen and customer first mindset in delivering solutions to the customer. The environment we operate in was highly complex and regulated and having the Serena to help navigate the complexity and quickly turn around audit demands was very helpful. I am sure she will be a great asset whoever she works for.
James Ming Keet Foo
Serena contributed greatly with successful project delivery and excellent support for IAM technologies; MIM, AD, AzureAD to name a few. We often rely on her deep technical knowledge and skills to clear the roadblocks we faced. Most importantly I commend her dedication towards customer success and always willing to lend a helping hand. Highly recommended!
Dinesh Subramaniam
I worked with Serena while she was a L3 support engineer and solution architect for the services i manage. Serena displayed keen technical acumen and customer first mindset in delivering solutions to the customer. The environment we operate in was highly complex and regulated and having the Serena to help navigate the complexity and quickly turn around audit demands was very helpful. I am sure she will be a great asset whoever she works for.
James Ming Keet Foo
Serena contributed greatly with successful project delivery and excellent support for IAM technologies; MIM, AD, AzureAD to name a few. We often rely on her deep technical knowledge and skills to clear the roadblocks we faced. Most importantly I commend her dedication towards customer success and always willing to lend a helping hand. Highly recommended!
Dinesh Subramaniam
I worked with Serena while she was a L3 support engineer and solution architect for the services i manage. Serena displayed keen technical acumen and customer first mindset in delivering solutions to the customer. The environment we operate in was highly complex and regulated and having the Serena to help navigate the complexity and quickly turn around audit demands was very helpful. I am sure she will be a great asset whoever she works for.
Credentials
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MS-101: Microsoft 365 Mobility and Security
MicrosoftJan, 2021- Nov, 2024 -
MS-100: Microsoft 365 Identity and Services
MicrosoftJan, 2020- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftJan, 2019- Nov, 2024 -
Exam 334: Core Solutions of Microsoft Skype for Business 2015
MicrosoftJan, 2017- Nov, 2024 -
MCSE: Productivity — Certified 2017
MicrosoftJan, 2017- Nov, 2024 -
Exam 697: Configuring Windows Devices
MicrosoftJan, 2016- Nov, 2024 -
Exam 697: Configuring Windows Devices
MicrosoftJan, 2016- Nov, 2024 -
Exam 410: Installing and Configuring Windows Server 2012
MicrosoftJan, 2015- Nov, 2024 -
Exam 411: Administering Windows Server 2012
MicrosoftJan, 2015- Nov, 2024 -
MCSA: Windows Server 2012 - Certified 2016
MicrosoftJan, 2015- Nov, 2024 -
Citrix Certified Administrator for XenApp 6
CitrixSep, 2014- Nov, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeJun, 2014- Nov, 2024 -
Exam 346: Managing Office 365 Identities and Requirements
MicrosoftJan, 2014- Nov, 2024 -
Exam 347: Enabling Office 365 Services
MicrosoftJan, 2014- Nov, 2024 -
Exam 533: Implementing Microsoft Azure Infrastructure Solutions
MicrosoftJan, 2014- Nov, 2024 -
MCSA: Office 365 - Certified 2016
MicrosoftJan, 2014- Nov, 2024 -
AppSense Certified Specialist
AppSenseFeb, 2013- Nov, 2024 -
AppSense Certified Professional
AppSenseAug, 2012- Nov, 2024 -
Microsoft 365 Certified: Enterprise Administrator Expert
MicrosoftJan, 2021- Nov, 2024
Experience
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ICL Group
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Russian Federation
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Solutions Architect
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Nov 2022 - Present
Responsibilities: - Development of IT integrations for workplace messaging and collaboration systems. - Pre-sale bid activities - Providing mentorship to engineers in the creation of proof of concept labs. Responsibilities: - Development of IT integrations for workplace messaging and collaboration systems. - Pre-sale bid activities - Providing mentorship to engineers in the creation of proof of concept labs.
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GDC (Fujitsu preferred supplier of Services)
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Russian Federation
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Solutions Architect
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Feb 2021 - Present
Responsibilities• Created high-, low- and infrastructure design documents for different solutions, prepared build instructions based on Microsoft 365 (Azure AD, MEM/Intune, Exchange, Teams, EntApp, SSO, SAML, SCIM) and IAM MIM platforms.• Involved in technical coordination and led group of engineers for implementation Workplace solutions.• Assisted engineers with resolving complex issues and problems• Acted as internal consultant and recognized expert for IAM management domain. • Involved in workshops to gather / collect customer requirements.• Assessed and estimated new projects, prepared Statements of Works• Developed solutions based on customer requirements• Transitioned projects to BAU phase to ops teams. • Provided consultancy to customer in various topics related to IAM, JML - Joiner Mover Leaver, M365 • Integration with HR systemsKey Achievements:• Completed project for integration customer’s environment with ITSM ServiceNow, switching customer to this ITSM system (Designed and implemented solution for provisioning ~70k accounts and group via SCIM + SSO with ServiceNow app) • Completed project for improving data security based on cloud policies (usage of Azure AD CAPs, MFA/SSPR) and requirement to use MFA for most of critical applications. • Within takeover project for merging company, established strategy and processes for migration end user’s hybrid accounts (~11k accounts including users, admin, mailbox accounts) between AD forests with saving user’s data in cloud. Successfully piloted this migration for the first 200 users. • Completed project for managing the Apple corporate devices (~1800 devices), Designed, and implemented solution for fully managed devices distributed via Apple Device Enterprise Program, configured enrollment profile, device, application, and compliance policies. Customer’s Fieldtrader group of users migrated from laptops to iPad devices, increased mobility of users. Show less
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Lead IT Engineer
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Jan 2016 - Feb 2021
Responsibilities:• Led team of 10 IT engineers supported the IAM MIM (Identity and Access Management Microsoft Identity Manager) system• Acted as SME (Subject Matter Expert) for IAM domain for customer's and internal requests• Provided technical support to customers over calls, email and through ITSM • Worked with major and high-priority incidents and escalations them to vendor (Microsoft).• Integrated Enterprise application with Azure AD (as Identity Provider) for SSO usage• Supported Office 365 environment: Exchange hybrid• Involved to project for migration 40k+ users to another AD domain with re-configuring hybrid account.• Worked in team: mentored low- and middle-grade engineers. • Supported Microsoft Identity Management system as 3rd line: IAM MIM services, web-portal, databases; implemented changes in infrastructure and resolved incidents related to user’s account between different systems. • Developed SQL reports basing on customer requests, scheduled them for auto extraction and delivering to customers. Automated the very important SOx (Sorbanes-Oxley) reports. • Took responsibility for customer’s JML processes related to account management for users. Improved them by adding proactive notification of support team by detecting issues in account states.Key Achievements• Prepared internal courses published and conducted: Integration and usage of App-V packages to end user systems; MIM Reporting basing on SCSM DW. These courses were used by team members to start providing the critical part of BAU services. • Established new IAM service based on MIM platform to customer. Developed core team for new service, key technical principals, wrote OpsManual covered general actions done by support team• Awarded by Company Most Valuable Professional (MVP)• Mentored 3 employees in terms of Company MVP Program. Built and completed the development plans for them. With my mentoring and transferring knowledge, they were promoted to new grades. Show less
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Software and Solution Developer
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Aug 2011 - Dec 2015
- Prepared application packages for mass deployment for customer based on Microsoft technologies: MSI, App-V 4.6/5.1. Completed Quality Assurance, Deployment Testing and UAT with the customer. During this period over then 500 packages has been prepared and integrated to customers deployment systems.- Prepared personalized user’s profile based on AppSense (Ivanti at present time) virtualization platform - Prepared and regularly reviewed the internal document with policy standards for packaging procedure. - Troubleshooted application package issues in customer’s environment.- Established communication with Application Deployment Managers responsible for mass rollout the packages. Achievements: - Received Fujitsu Professional Annual Award 2015 in nomination Professional of the Year. Show less
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Software Support Engineer
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Aug 2008 - Aug 2011
Company developed the own software Call Center Suite. Software included the scenarios of processing / routing the voices calls thru PSTN, web forms for operators, IVR trees for auto processing the calls. Responsibilities: - created the technical requirements to software development team based on customer requirements. - Prepared test scenarios and completed them for the developed software. - Deployment of Call Center software patches to the customer's servers. - Prepared presentation for new customers. - Troubleshooted the customer's requests as Software Vendor - Writing of End-user assistance documents (User Manuals, Deployment guides for administrators) Achievements: Integrated Call Center suite to local Telecom operators (3 call centers with ~30..150 operators) Show less
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Information Technology Engineer
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Jul 2006 - Aug 2008
- Hardware and software support of End Users (~150 users and ~50 printers) - Hardware and software support of End Users (~150 users and ~50 printers)
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Education
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2003 - 2008
Izhevsk State Technical University (ISTU)
Master's degree, Informatics and Computer Engineering faculty
Community
