Serdar Demir
Head of Business Analyst and Process Excellence at Bupa Acıbadem Sigorta- Claim this Profile
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English -
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Turkish -
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Bio
Credentials
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Professional Scrum Master 1 (PSP1)
Scrum.orgSep, 2020- Nov, 2024 -
Team Management
McKinsey & CompanySep, 2020- Nov, 2024
Experience
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Bupa Acıbadem Sigorta
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Türkiye
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Insurance
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400 - 500 Employee
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Head of Business Analyst and Process Excellence
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Feb 2023 - Present
Leading Business Analyst team Preparing master plan with PMO Leading integrated management system Drawing and updating all processes of departments Determining quick wins, manuel steps of processes and digitalizing/automizing them Leading RPA automation team Leading BPM projects Helps Agile studio team for Agile transformation Product Owner in some program managements
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Business Architecture Manager
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Aug 2021 - Jan 2023
Management Of Business Architecture Team Prioritization of Tasks Analysis Support for Projects Allocation of BA Team to Projects
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Allianz Türkiye
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Türkiye
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Insurance
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700 & Above Employee
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Scrum Master
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Aug 2018 - Jul 2021
PSM1 Working as an Scrum Master since 2017 Supporting Product Owner Being team member as an analyst Prepare Project and sprint reports
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Business Analyst Supervisor
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Apr 2016 - Jul 2021
Working in a health insurance branch of Allianz . Team leader of BA team in health projects. Following and reporting BA team’s performance in projects. Managing Business as Usual tasks’ priority and giving BA teams to analyze tasks.
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Robotic Process Automation Project Manager
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Jan 2018 - Jun 2019
Evaluating suitability, Business Case and ROI of processes for RPA Following and reporting RPA project Supporting development team Managing analys phase
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Senior Business Analyst
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Oct 2014 - Apr 2016
Working as a business analyst in Health Insurance branch of Allianz Analyze business as usual task of internal customers Working in projects as a business analyst Liaison between business and IT Organize test process of tasks.
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Yapı Kredi Sigorta
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Türkiye
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Insurance
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1 - 100 Employee
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Business Analyst
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Jan 2012 - Oct 2014
Working in Health Insurance branch of Yapı Kredi Sigorta. Providing collaboration and information flow between software IT Team and users. Understanding and converting client requirements into business & technical requirement documents Managing the processes of demand management and following up the problems, Following the results in order to get maximum success level in usage by preparation test scenarios, Business Analysis for new Service Requests and… Show more Working in Health Insurance branch of Yapı Kredi Sigorta. Providing collaboration and information flow between software IT Team and users. Understanding and converting client requirements into business & technical requirement documents Managing the processes of demand management and following up the problems, Following the results in order to get maximum success level in usage by preparation test scenarios, Business Analysis for new Service Requests and projects, Designing and preparing all PDF formats of the company (by Xerox) Show less Working in Health Insurance branch of Yapı Kredi Sigorta. Providing collaboration and information flow between software IT Team and users. Understanding and converting client requirements into business & technical requirement documents Managing the processes of demand management and following up the problems, Following the results in order to get maximum success level in usage by preparation test scenarios, Business Analysis for new Service Requests and… Show more Working in Health Insurance branch of Yapı Kredi Sigorta. Providing collaboration and information flow between software IT Team and users. Understanding and converting client requirements into business & technical requirement documents Managing the processes of demand management and following up the problems, Following the results in order to get maximum success level in usage by preparation test scenarios, Business Analysis for new Service Requests and projects, Designing and preparing all PDF formats of the company (by Xerox) Show less
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Purchasing & Logistics Specialist
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Dec 2010 - Dec 2011
Develop and maintain supplier relationships, Maintaining supplier database, Calling suppliers to discuss orders and negotiation, Locate vendors of materials, equipment or suppliers and interview them in order to determine product availability and terms, Coordination all logistics activities including process development, cost and process optimization, Preparing all necessary tender documents Develop and maintain supplier relationships, Maintaining supplier database, Calling suppliers to discuss orders and negotiation, Locate vendors of materials, equipment or suppliers and interview them in order to determine product availability and terms, Coordination all logistics activities including process development, cost and process optimization, Preparing all necessary tender documents
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Education
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2003 - 2009
Koc University
Bachelor of Science (BS), Mathematics -
2013 - 2016
Boğaziçi Üniversitesi
Master of Science in Software Engineering -
1995 - 2001
Hacettepe Üniversitesi
Doctor of Medicine (M.D.), Medicine -
Koç University
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