Consultant

• Aug 2021 - Present

● Participated in launching and executing 3 major events (1000+ C-suite attendees) with revenue totaling $10 Million ● Manage email communication with new and existing leads (12,000 per week) ● Manage meeting coordination between sales manager and C-suite executives ● Keep track of recruitment candidates and recruitment communications ● Participated in launching and executing 3 major events (1000+ C-suite attendees) with revenue totaling $10 Million ● Manage email communication with new and existing leads (12,000 per week) ● Manage meeting coordination between sales manager and C-suite executives ● Keep track of recruitment candidates and recruitment communications

Owner

• Oct 2022 - Present

● Oversee a team of 30 contractors with an on-site business partner ● Oversee a client base of 20 with an on-site business partner ● Oversee vision of growing the contracting team with a goal of 100 contractors ● Continual sales growth month to month including 3.5 times increase from March to April ● Establish and implement standard operating procedures for hiring, team management, sales, and client retention ● Seek out networking opportunities for business partner to spread brand awareness and grow B2B relationships Show less

Client Champion

• Aug 2019 - Jul 2021

● Worked within a remote tech team of 12 responsible to facilitate electronic data interchange files, communicate possible errors between clients and carriers while working toward resolutions to confirm all members are insured correctly, which continuously exceeded weekly company performance metrics. ● Facilitated Enterprise client sites for smooth benefits administration. ● Acted as an escalated technical troubleshooting resource: ● Field requests from multiple teams spanning a wide array of system areas, resolving or escalating as needed. ● Resolved 15-30 error reports per day between multiple benefits carriers. ● Closed 10 - 20 cases per day. ● Completed 10-15 client manual processes per week. ● Trained new employees as needed. Show less

Client Support Specialist II

• Oct 2018 - Aug 2019

● Fielded 30 - 50 client calls per day ● Maintained a customer satisfaction rating over 98% ● Assisted clients in managing Benefits, Recruitment, Performance, and Compensation modules. ● Assisted client navigation and understanding of custom databases. ● Troubleshoot client database issues as needed - escalating where required. ● Helped clients set up new employee insurance plans including - Health, Life, Accident, Short-Term Disability, Long-Term Disability, ACA, etc. ● Helped clients make edits to established features in their systems that meet their needs. Show less

• Jun 2018 - Aug 2018

● Implemented new clients into various organizational platforms● Customized branding to provide a consistent user and candidate experience within company systems● Customized survey and report content● Facilitated integrations with Applicant Tracking System partners● Provided training on system functionality and report interpretation● Worked with IT to deliver on client account changes and technological issue resolution● Provided continued client support including providing reports, adding users to various systems, and mild troubleshooting.● Coordinated weekly client calls with 7 Enterprise clients.● Provided project management support for various client deliverables.● Trained clients on product(s) utilization and best practices. Show less

• Oct 2017 - Jun 2018

● Compiled and centralized client information to improve knowledge consistency of 150+ clients across the organization within a company-wide accessible platform.● Revolutionized delivery of bi-yearly client training, improving company perception to clients.● Trained internal employees on new platform software including functionality and best practices, level-setting knowledge and understanding within the organization.● Optimized and redesigned support page on company website, improving client experience with its interaction.● Managed support center content, including client, candidate, reference, and webinar support. Including proof reading support center articles and creating webinar resources to help improve registration and accessibility for target audiences. Show less

• Dec 2016 - Oct 2017

● Prioritized and managed client requests and internal requests, maintaining a high rating of satisfaction.● Troubleshoot situations with clients as necessary via phone and email.● Coordinated client training workshops.● Increased efficiencies internally by creating uniform processes and centralizing information.

• Jun 2016 - Dec 2016

● Acted as a hub for client and candidate requests (60 tickets per day), maintaining a satisfaction rate of over 98%.● Maintained a positive attitude and a high level of customer service both via email and on the phone.● Managed and prioritized requests by troubleshooting and resolving independently or by escalating to the appropriate department.● Took initiative on identifying and implementing procedural changes when there were opportunities to do so.● Ran stored procedures within SQL to help alleviate the load on the IT department. Show less

Facility Resource Specialist

• Oct 2014 - Mar 2016

• Represent the face of the company for patients and marketing representatives. • Efficiently navigate a multitude of healthcare and administrative applications. • Verify health insurance benefits and collect corresponding copays; keeping collections at 95% or above. • Analyze incoming information and distribute through the necessary channels. • Keep medical records for reference or additional needs, and ensuring HIPPA compliance. • Monitor and keep financial records, assuring figures balance and are allocated in the correct accounting batches. Show less

Patient Care Technician

• Oct 2012 - Oct 2013

• Functioned as a bridge between the patient and the nurse, facilitating accurate and efficient communication. • Provided a variety of physical care for patients as needed. • Completed vitals for up to 31 patients every four hours, alerting nurses to any abnormalities. • Functioned as a bridge between the patient and the nurse, facilitating accurate and efficient communication. • Provided a variety of physical care for patients as needed. • Completed vitals for up to 31 patients every four hours, alerting nurses to any abnormalities.

Child Center Acting Assistant Department Head

• May 2006 - Aug 2010

• Lead a staff of 8, assigning tasks as necessary. • Scheduled staff and maintained budgetary constraints. • Interacted with a multitude of people allowing for development of excellent customer service and communication skills. • Lead a staff of 8, assigning tasks as necessary. • Scheduled staff and maintained budgetary constraints. • Interacted with a multitude of people allowing for development of excellent customer service and communication skills.