Experience

CHARLES & KEITH GROUP

• Singapore
• Retail
• 700 & Above Employee

• Content Specialist

  • Apr 2021 - Present

• ACE Trainer

  • Sep 2019 - Apr 2021

  - Design and deliver in-house training programmes which includes On-Boarding, Soft-Skills, OJT, Train the Trainer and/or other in-house courses as appropriate- Deliver training initiatives for the international markets within the group business. Markets in focus consist of both self-run and partners.- Strategize training deliverables and facilitate discussions on people development plans with stakeholders, developing relevant content, facilitate learning sessions and measure learning uptake post training.- Ensure training sessions are aligned and reinforced through sales and customer service indicators.- Identify sales and service gaps in-store and collaborating with the brand-assigned commercial leads for execution of training sessions.- Mentor junior team members within the team by imparting the appropriate attitudes, skills and knowledge.

• Retail Sales Manager

  • Oct 2017 - Sep 2019

  Worked under the title Management Associate Manager Training. Was assigned roles of: handling the shop, the sales, teamwork, reports, fashion styling teams



Digital fashion week singapore

• Singapore

• Volunteer social media coverage

  • May 2017 - May 2017

  Volunteered as a social media coverage at LOTI international Fashion Festival 2017 Volunteered as a social media coverage at LOTI international Fashion Festival 2017



Wing Tai Fashion Sdn Bhd

• Malaysia
• Retail
• 1 - 100 Employee

• Sales Assistant

  • Feb 2015 - Sep 2015

  Attended training courses for customer service Received Certificate of Competency in Interact with Customers Worked as a full time Sales Assistant in Dorothy Perkins. Daily tasks I did were: - Excellent customer service - Being a Stylist to regular customers - handling cashier work - Visual Merchandising every week - Handling stock take every week - Made RM320,000 sales per month Attended training courses for customer service Received Certificate of Competency in Interact with Customers Worked as a full time Sales Assistant in Dorothy Perkins. Daily tasks I did were: - Excellent customer service - Being a Stylist to regular customers - handling cashier work - Visual Merchandising every week - Handling stock take every week - Made RM320,000 sales per month



Asia Fashion Inc

• Singapore

• Event planner Internship

  • Oct 2014 - Dec 2014

  Did internship with Asia Fashion Inc, Singapore for 3 months Assisted in organizing the fashion show for Mercedes Benz Fashion Week, KL 2014 Learnt how to handle paper work, phone calls, backstage work Did internship with Asia Fashion Inc, Singapore for 3 months Assisted in organizing the fashion show for Mercedes Benz Fashion Week, KL 2014 Learnt how to handle paper work, phone calls, backstage work