Experience

Onside

• Greece
• Advertising Services
• 1 - 100 Employee

• Tier2 Manager

  • Sep 2017 - Present



sportingbet.gr

• Athens

• Customer Service Supervisor

  • May 2015 - Sep 2017



Irish Life

• Ireland
• Insurance
• 700 & Above Employee

• Customer Operations Administrator

  • Jun 2014 - May 2015



Sportingbet

• Dublin

• Customer Service Representative

  • Nov 2013 - Jun 2014



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Agent & Assistant Team Leader

  • Jun 2004 - Aug 2012

  Providing services via phone or written in a wide range of queries. Internal – External Correspondence. Handling complaints. Training - coaching less experienced staff. Supporting other departments such as Collections, Reconciliations, Fraud. Offering solutions to customers debts by doing special repayment plans. Covering team leader in all daily duties. Controls and checks on the performance of the team agents (call monitoring, memo checks, limits of authority, etc). Checking daily stats and taking decisions about the team’s daily campaign on outbound calls and strategy to be followed. Show less



Lufthansa

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Call Center Representative

  • Jul 2003 - Jun 2004

  Responsible for reservation of flights. Selling tickets. Consulting customers about offers and flight arrangements. Responsible for reservation of flights. Selling tickets. Consulting customers about offers and flight arrangements.



Eurobank

• Greece
• Financial Services
• 700 & Above Employee

• Customer Service Agent

  • Mar 2003 - Jun 2003

  Dealing with incoming and outbound calls. Resolved queries and problems concerning credit cards, loans and bank accounts. Dealing with other departments such as Marketing and Sales Dealing with incoming and outbound calls. Resolved queries and problems concerning credit cards, loans and bank accounts. Dealing with other departments such as Marketing and Sales