Experience

PT. NPS Pemuda Berdikarisma

• Indonesia
• IT Services and IT Consulting
• 1 - 100 Employee

• Deskside & Infrastructure Support Engineer

  • Oct 2022 - Present

  Area DKI Jakarta Currently Placed in Client PT. Lifung Indonesia - Perform complex installations and configurations of desktops, laptops, mobile devices and associated peripherals and related software. - Implement change-related to BAU or Project of Onsite Service Delivery including but not limited to troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside Support, data migration and HW refresh. - Deliver… Show more Currently Placed in Client PT. Lifung Indonesia - Perform complex installations and configurations of desktops, laptops, mobile devices and associated peripherals and related software. - Implement change-related to BAU or Project of Onsite Service Delivery including but not limited to troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside Support, data migration and HW refresh. - Deliver IMACDs on demand. - Provide technical assistance to end users with any collaboration or internal software issues. - Support VVIP at the site assigned - Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders and support communications to the field force for other locations. - Provide IT support for event management, - Provide On-Call support when required outside business hours. - Coordinate With Vendor that have contract with Client -Perform as Project Supervision of the Infrstructur in Indonesia Site Show less



Excis Compliance

• United Kingdom
• Information Technology & Services
• 400 - 500 Employee

• Support Services Specialist Partner

  • Mar 2022 - Mar 2023

  Area DKI Jakarta The Partner will provide the Services and Deliverables in a timely manner in accordance with this Agreement. The Partner agrees that KalTech will: Direct and coordinate all activity with the Client with respect to this Agreement, excluding routine Client contacts necessary to perform the Services. Where a business email address has been provided to the Partner, ensure that such email address is used for all communications relating to the services. The Partner… Show more The Partner will provide the Services and Deliverables in a timely manner in accordance with this Agreement. The Partner agrees that KalTech will: Direct and coordinate all activity with the Client with respect to this Agreement, excluding routine Client contacts necessary to perform the Services. Where a business email address has been provided to the Partner, ensure that such email address is used for all communications relating to the services. The Partner agrees to: Provide the expertise, skills, tools and equipment necessary for the Partner’s performance Provide all relevant information and apprise Excis - KalTech of the progress and status of the Services Participate in meetings with the Client and Excis, as requested by KalTech Keep accurate records of all work performed, and provide such records to Excis - KalTech upon request Not to discuss the terms of this Agreement with the Client, and specifically not to discuss payment and payment terms Provide at least one week’ advance notice in respect of any unavailability to provide the services under this Agreement. The Partner will not make any representations or warranties to the Client regarding the Services. The Partner will comply with the Client’s requests, rules and regulations regarding, among other things: Conduct of the Partner Security at the Client sites or in connection with the Client’s or Excis’ systems Background checks, screenings and similar requirements (except to the extent that compliance would violate any Applicable Law) Document retention The Partner will be liable for any Client owned property when in the Partner’s care, custody or control on a full replacement cost basis. Show less



Ssquad Global

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Deskside Engineer

  • May 2021 - Sep 2022

  Jakarta Barat, Jakarta Raya, Indonesia On project IBM being Deskside on Jakarta at Client Li&Fung Indonesia - Perform complex installations and configurations of desktops, laptops, mobile devices and associated peripherals and related software. - Implement change-related to BAU or Project of Onsite Service Delivery including but not limited to troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside Support, data migration and HW… Show more On project IBM being Deskside on Jakarta at Client Li&Fung Indonesia - Perform complex installations and configurations of desktops, laptops, mobile devices and associated peripherals and related software. - Implement change-related to BAU or Project of Onsite Service Delivery including but not limited to troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside Support, data migration and HW refresh. - Deliver IMACDs on demand. - Provide technical assistance to end users with any collaboration or internal software issues. - Support VVIP at the site assigned during P1 or P2 incidents. - Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders and support communications to the field force for other locations. - Provide IT support for event management, disaster recovery and emergency response activities in the event of any such situations at local sites. - Provide On-Call support when required outside business hours. -Ticketing Process Support and Token Required Show less



Buana Varia Komputama

• Indonesia
• Hospitals and Health Care
• 100 - 200 Employee

• Technical Support Engineer

  • Jul 2020 - May 2021

  Ngaliyan, Jawa Tengah, Indonesia I have placed in Rumah Sakit Permata Medika Semarang Jobdesk - Design, Development and Deploy Network. - Maintenance devices - Monitoring Networking. - Computer hardware and PC troubleshooting. - Making system documentations and inventories.

• Technical Support Engineer

  • Apr 2020 - Jul 2020

  Jakarta Selatan, Jakarta Raya, Indonesia I have Placed in Head Office in Jakarta Selatan Jobdesk - Maintenance devices - Monitoring Networking. - Computer hardware and PC troubleshooting. - Provide Hardware that staff in head Office need

• Technical Support Engineer

  • May 2019 - Apr 2020

  Kota Pangkal Pinang, Kepulauan Bangka Belitung, Indonesia I have placed in Rumah Sakit Kalbu Intan Medika Bangka Belitung Jobdesk - Design, Development and Deploy Network. - Maintenance devices - Monitoring Networking. - Computer hardware and PC troubleshooting. - Making system documentations and inventories.



PT Timah (Persero) Tbk

• Mining
• 500 - 600 Employee

• Information Technology Support Technician

  • Jan 2012 - Mar 2012

  Sungailiat, Kepulauan Bangka Belitung, Indonesia -Perform complex installations and configurations of desktops, laptops, mobile devices and associated peripherals and related software. - Implement change-related to BAU or Project of Onsite Service Delivery including but not limited to troubleshooting patching, SSCM client management, configuration changes or software installations, break fix activities, deskside Support, data migration and HW refresh.