Seongmin Lee

Product Operations Manager at BEPRO
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • Korean Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Elementary proficiency
  • French Elementary proficiency

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Credentials

  • Google Project Management: Professional Certificate
    Google
    Sep, 2023
    - Nov, 2024
  • IT Service Management Foundations: Problem Management
    LinkedIn
    Sep, 2023
    - Nov, 2024
  • Introduction to TCP/IP
    Yonsei University
    Aug, 2023
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Google
    Aug, 2023
    - Nov, 2024

Experience

  • BEPRO
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Operations Manager
      • Apr 2022 - Present

      - Led multiple inter-department collaboration projects and managed two teams, directly contributing to achieving monthly retention rates of 83% (off-season for football) and 92% (during the season)- Supported clients in EMEA and the US by addressing technical issues with products to enhance the customer experience- Create and maintain internal operational dashboards and data reports using BigQuery and LookerStudio- Introduce and implement a comprehensive QA process to improve the product development process and to ensure product stability using JIRA, QAlity & Datadog- Introduce and manage a new localisation system to improve the quality and speed of multi-language services Show less

    • Product Specialist
      • Mar 2021 - Mar 2022

      - Contributed to establishing the Product Specialist Team, a cross-functional team dedicated to enhancing global service stability- Manage and operate B2B product(200+ fixed camera systems for sports teams) serviced across multiple continents- Identified the most challenging aspects of product use for customers through handling chat inquiries and developed an FAQ page to address their needs- Established and managed internal bug reporting system and protocol to ensure swift and accurate problem resolution Show less

  • 프리랜서
    • Seoul, South Korea
    • Private Tutor
      • Feb 2016 - Mar 2021

      - Provided private English tutoring for 13 students, ranging from 7-year-old to high school seniors preparing for university entrance exams - Developed and implemented tailored curriculum for each student to meet their individual learning needs - Communicated effectively with students and their parents to ensure their satisfaction and progress - Learned valuable skills in responsibility, organization, and time management through managing multiple students with different needs and goals - Provided private English tutoring for 13 students, ranging from 7-year-old to high school seniors preparing for university entrance exams - Developed and implemented tailored curriculum for each student to meet their individual learning needs - Communicated effectively with students and their parents to ensure their satisfaction and progress - Learned valuable skills in responsibility, organization, and time management through managing multiple students with different needs and goals

Education

  • Yonsei University
    Bachelor of Arts - BA
    2016 - 2022
  • Universidad Carlos III de Madrid
    2018 - 2018

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