Experience

UBank

• Australia
• Banking
• 1 - 100 Employee

• Lead, Customer Resolutions

  • Aug 2010 - Present



Helm Bar

• Assistant Manager

  • Jun 2006 - Aug 2010

  Analysis of weekly, monthly and yearly Profit and Loss, and budgetary reports.Plan and implement all financial and promotional activities for the forthcoming year, including budget and business plan implementation.Overseeing stock control, through weekly and monthly stock takes.Liaising with product reps in extending stock holdings and staff training.Responsible for recruitment of staff, including selection and interviewing suitable candidates.Organisation of rosters, including analysis of costs and budgeting.Creating, organizing and arranging staff induction programsInitiating and conducting staff appraisalsEnsuring compliance with legal and health and safety regulationsResponsible for purchasing, invoicing and checking deliveries.Co-ordination, operation and management of events.Ensuring client satisfaction and client retention through building excellent relationships and practising rigorous follow-up.Client liaison for pre and post event.Making recommendations to clients in regards to venue selection, menu choice and theming ideas.Conducting of business development sales calls according to the venue sales plan.Manage and maintain both sales and venue budgets and forecasts.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Corporate Care Executive

  • Dec 2003 - Jan 2006

  Liaising with multiple corporate account managers.Maintaining up to fifty government corporate account eg new connections, ports and migrations.Instructing on policy and process. All administration on accounts.Completing weekly and monthly reports for customers and Corporate Account Managers. Dealing with all customer complaints and inquiries.Inbound call centre.