Senuri Ramanayake

Front Office Receptionist at Royal Continental Hotels & Suites
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Location
Dubai, United Arab Emirates, AE

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Experience

    • United Arab Emirates
    • Hospitality
    • 1 - 100 Employee
    • Front Office Receptionist
      • Aug 2022 - Present
    • Education Management
    • 400 - 500 Employee
    • Administrative Secretary
      • Oct 2021 - Apr 2022

      Prepare, key in, edit and proofread correspondence, invoices,presentations, brochures publications, reports and related materialfrom machine dictation and handwritten copyOpen and distribute incoming regular and electronic mail and othermaterial and co-ordinate the flow of information internally and withother departments and organizationsSchedule and confirm appointments and meetings of employer Orderoffice supplies and maintain inventoryAnswer telephone and electronic enquiries and relay telephone callsand messages.Set up and maintain manual and computerized information filingsystems Determine and establish office procedures.Greet visitors, ascertain nature of business and direct visitors toemployer or appropriate person.Record and prepare minutes of meetings.Produces and distributes letters, faxes, forms and emails.Maintain and submit documents.Compile data, statistics and other information to support researchactivities.Organize conferences, meetings.Respond to requests and enquiries from the staff and external parties. Show less

    • Branch Coordinator
      • Oct 2021 - Apr 2022

      Contact between the branch and the company's head office.Work on administrative activities.Assists or maintains various reports as requested.Managing the data necessary for the branch.Develop strategies and improve the quality and quantity of the branchoffice's work.Assigned daily targets for the branch staff and provide support inaccomplishing them.Disseminate changes in policies and procedures done by the headoffice to the branch staff.Maintain and submit documents to the head office for auditingpurposes.Produces and distributes letters, faxes, forms and emails.Classify, collacate, catelogue and store information using specialcomputer applications for easy access and retrieval Show less

    • Parent Services Officer
      • Oct 2021 - Apr 2022

      Helping arrange alternative education for pupils who are excluded from school.Doing administrative tasks such as wri￾ng up case notes, sending letters to parents and preparing meetng minute reports, maintaining spreadsheets and documents.Answer telephones and electronic enquiries and attend to issues andadvise.Assesing the needs and providing on going support as required.Helping families to receive all the benefits and help they are entitled to, for example financial help with school meals, transport and clothingMaking referrals to other agencies, such as social services, educational psychologists, health professionals or the careers service.Encouraging parents to make good relationships with the school. Show less

    • Teacher
      • Jun 2020 - Aug 2021

      Prepare subject material for presentation to students according to an approved curriculum.Assign and correct homework.Prepare, administer and correct tests.Evaluate progress, determine individual needs of students and discussresults with parents and school officials.Prepare and implement remedial programs for students requiring extra help.Participate in staff meetngs, educational conferences and teacher training workshops.Teach and evaluate students through distance or online coursesAssist and advise students on course selection and on vocational and personal matters. Show less

    • Teacher Assistant
      • Feb 2019 - Jun 2020

      Assist students with integration into the classroom and school setting.Help students individually or in small groups with assignments and reinforce learning and retention concepts under the supervision of classroom teacher.Assist students with special needs using techniques such as sign language, braille and remedial programs.Monitor and report student progress to classroom teacher.Accompany and supervise students during activities in school extra curricular activities, laboratories, libraries, resource centres and on field trips.Assist the class teacher in the operation of projectors, tape recordersand other audio-visual or electronic equipment.Perform duties assigned by school principal.Monitor students during recess, at noon hour or during the day. Show less

    • Australia
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Receptionist
      • Jan 2017 - Jan 2019

      Greet hotel guests. Answer any questions or concerns Provide an outstanding guest experience. Maintain an orderly front desk. Operate computer programs and multi-line phone systems. Maintain guest records and book reservations. Complete basic cashier and bookkeeping responsibilities. Contact necessary staff to solve problems when challenges arise, ensuring guest comfort. Greet hotel guests. Answer any questions or concerns Provide an outstanding guest experience. Maintain an orderly front desk. Operate computer programs and multi-line phone systems. Maintain guest records and book reservations. Complete basic cashier and bookkeeping responsibilities. Contact necessary staff to solve problems when challenges arise, ensuring guest comfort.

Education

  • Aldersgate College
    Bachelor of Arts - BA, English Language
    2021 - 2022
  • University of Cambridge
    Certificate Course, TKT
    2019 - 2020
  • Lyceum Academy for Teacher Education
    Diploma, Primary School Teaching
    2018 - 2019
  • International Business Management Institute (IBMI)
    Certificate Course, Human Resources Management
    2022 -

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