Manager - Service Support

• Sep 2016 - Nov 2017

• Monitoring all customers, service engineers and team leader.• Kodak Installation, maintenance and service support in all over srilanka.• Kodak Thermal Head Installation (TH1.7, TH2, TH2.5, TH5)• Responsible for Kodak Contract Customer's.• Team management for better service delivery. • Pre-sales management of Kodak CtP, Software, Plates and etc,.. • Customer requirement analysis and solution configuration. • Reporting the status of service and usage of stocks.• SONORA(chemical free) media calibration.Attended and successfully completed the training program in Kodak (China) Investment Co,. Ltd (Shanghai, China) for Trendsetter Autoloader 800/400 and Thermal Head II.

Service Head - Srilanka

• Jul 2014 - Sep 2016

Service Engineer

• Jul 2013 - Jul 2014

Authorized dealer with KODAK,• I handle several clients and monitoring all customer grievance and giving service support through online and visit.• KODAK offset Computer to Plate(CtP) machines Installation. [Achieve, Magnus, Trendsetter (Auto loader & Base) and Trendsetter News (Auto loader & Base)]• KODAK Software Installation (Prinergy Evo, Prinergy Connect, Print Console, Control Release, Prinergy Workflow, Harmony & Preps)• Media setting and thermal plates calibration• Good experience in Flexo graphic (Kodal Flexcel NX and Media)• GLUNZ & JENSEN Exposure & Processor Installation, Maintenance and Service.• Hardware & Software Troubleshooting and Maintenance for CtP & Plate processor.• Troubleshoot and Maintenance in the CREO CtP & CREO Software’s.Extra key achievements;• HP INDIGO Digital press maintenance & service (Hp Indigo 3550, 5000, 5500 & 5600)• KONICA MINOLTA bizhub PRESS troubleshooting & services (LD6500, C70hc, C7000, C8000, C1070, C1085)• KONICA MINOLTA bizhub color calibration with i1Pro measurement instrument.• Monitor color calibration.