Exchange Administrator

• Jul 2005 - Present

 Working in Shared Delivery Model, Operating Multiple clients on Multiple Messaging & Collaborative Infrastructure with Exchange Server 2010, Exchange Server 2007 on Windows Server 2003/ Windows Server 2008 & Exchange 2003 Expertise in ITIL framework: Handling Incident, Change and Problem management Experienced in Installation and configuration including upgardation from previous versions of Exchange Servers. Exchange Cloud Migrations (o365) and post Migration Issues. Advanced Mail flow Troubleshooting using SMTP Logs, Message Tracking, and Network Monitor Traces. Recovery of Mailboxes using Data Protector, Symantec backup and NT Backup.  Managing Public Folders, Free busy and Recipient Policy issues, including User mailbox related activities Ability to analyze performance monitor logs to troubleshoot performance issues within Exchange Advanced Disaster Recovery Skills Knowledge of ESEUTIL and ISINTEG for recovery purposes including Database Consolidation for production Servers. Ability to analyze information presented in database headers and checkpoint files Advanced knowledge of Exchange troubleshooting tools. Exchange client configuration and troubleshooting (Outlook 2000, 2002, 2003 and 2007) Experienced in Active Directory with respect to Exchange Ability to work Blackberry Enterprise Server. Administer SMTP gateways and administer the Anti-Virus software Proficient in Performing RCA for high severity problems Worked in ISMS project (IT) during Audit.

Senior Infrastructure Management Analyst

• Apr 2011 - Dec 2015