Network Operations Center Engineer

• May 2021 - Present

 ConnectWise Manage – Ticketing tool  Auvik - Network monitor tool  Datto RMM - Datto Remote Management and Monitoring  Datto BCDR - Business Continuity and Disaster Recovery  ITGlue - Documentation Tool  Providing after hours support  Handling Priority emergency tickets [ ESXi, VM, server down alerts]  Handling Auvik Networking alerts [ Firewall, switch, AP, Idrac & NAS ]  Calling ISP to fix the Client internet outage  Managing Auvik Tool (Site creation, Auvik Collector Installation, Network device monitoring and handling issues like device down, WAN outage, Creating  WAN & Gateway monitor, Manage Credential on Auvik tool and etc.)  Handling project tickets for onboarding, deboarding network devices  Configure SNMP service on all network devices for auvik monitoring  Update ISP ping monitor on Auvik while changes in client network  Update ITG document like pay attention document, ISP details update  Handling device reboot tickets (Firewall, switch, AP, NAS,FAX)  Handling Datto RMM tool for monitoring desktop & servers  Handling Datto backup portal for checking backup related issues & solving issues  Handling Cisco Meraki portal for wireless, switch, Security appliance management and firmware upgrades  Handling network devices like SonicWALL firewall, Cisco Router, Ubiquity routers, Velo cloud firewall, Aerohive AP, Ruckus AP  NAS, Firewall (SonicWALL) - Firmware update  Meraki Firewall, switches & Access point - Firmware update  Configuring Dell OMSA & Dell idrac  Knowledge of managing a virtual environment VMWare/Hyper-V  Upgrading the BIOS & storage controller firmware through iDRAC & ILO Datto Backup:  Working on Datto backup portal for checking backup related issues & solving issues.  Working on local verification issues & followed with troubleshooting steps.  Working on screenshot verification issue.  Working on offsite sync issues & will co-ordinate with Datto support. Show less

Network Operations Center Engineer

• Jul 2017 - Apr 2023

Having Experience in NOC & DC support Engineer. Knowledge in Switching and Routing. Handling Ticketing tools CRM ,Service now.

Network Engineer

• Jul 2015 - Jul 2017