Experience

Lloyd Electric & Engineering Ltd

• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Store Manager (production)

  • Feb 2016 - Present

  Designation: “STORES IN-CHARGE Products Handled: CTV/WM/REF/AC/MWO/DVD/DW/WH Job Responsibility:- • Successfully Managing Branch Stores Operations and 23 Service Franchisees and Major SSD are across Tamil Nadu. • Achieving Consistence in Monthly KPI SET BY HO. • Well versed in CRM/ERP Operations and well experienced in computer operations (Excel, word etc...) • Responsible for procuring spares and Managing spares inventory • Co-ordination with H.O. Technical Dept regarding Modifications and new model failures • Planning on MSL spares based on average consumption. • Ensure Minimum Stock Level at all Service Franchisees • Reviewing spare pending calls on daily basis along with BSM/branch service team and providing spares to respective service franchisees • Collecting defective spares from all the branches based on their consumption and sending back to HO as per schedule • Preparing Monthly spares reconciliation report. • Providing SAP- MM & SD end user training to all Branch Stores in charges. • Responsible for stores operation which includes spare planning & procurement, Indentifying fast moving & slow moving spares, inventory controlling. • Monitoring registered calls status and ensure that all service calls are attended and completed successfully within the response time. • Frequent visit to Franchisees for verification, policies and procedures implementation and reporting to HO. • Monitoring pending calls for spares parts through web based C.N.A software and dispatches the spares to branches. • Indenting for spares to HEAD OFFICE in DAILY basis on field failure. • Working as a Team to achieve best branch performance • Meeting with all SF’S to improve and achieving the revenue targets • Auditing all franchisees every month • Monitoring random calls (Happy calls) with all SF’s • Arranging critical spares from our NWH to resolve the customer issues Show less



LG India

• India
• Manufacturing
• 700 & Above Employee

• AREA SERVICE MANAGER

  • May 2007 - Mar 2012

  Job Responsibility:-  Service Call allocation  JOB SHEET Auditing & Filling (Installation , Service Call ( Part Call & non Part Call)  Monitoring random calls ( Happy Calls)  Handling customer EC cases & resolving the issues  Preparing daily & monthly report to BRANCH  AMC Punching  Inventory Management  Attendance & Accounts Maintenance Job Responsibility:-  Service Call allocation  JOB SHEET Auditing & Filling (Installation , Service Call ( Part Call & non Part Call)  Monitoring random calls ( Happy Calls)  Handling customer EC cases & resolving the issues  Preparing daily & monthly report to BRANCH  AMC Punching  Inventory Management  Attendance & Accounts Maintenance