Senior Software Engineer

• Mar 2021 - Present

IT Engineer

• Jun 2014 - Dec 2020

Installing Configuring and Troubleshooting of various operating system Windows, Linux CentOS, and Ubuntu and Red hat Linux. Installing and Configuring VMware vSphere Esxi Server. Installing and deploying JavaEE based Enterprise Application for various government clients. Configuring and troubleshooting Desktops, laptops and network printers. Providing best IT Network Management for clients using different Open source servers and software’s. Configuring Avaya, Asterisk and Cisco Call Managers and other 3rd party Call Managers. Configuring of Avaya Gateways with avaya CM, Avaya IP Office and PABX systems for different Projects. Major Projects Worked Ministry of Interiors (MoI) Abu Dhabi – AMAN System for State Security. Ministry of Labour (MoL) – Contact Center implementation. Dubai executive council - Contact Center implementation. Ajman Executive Council - CONTACT CENTER IMPLEMENTATION. SAMSUNG ELECTRONICS (SE)- CONTACT CENTER IMPLEMENTATION. Worked as an IT Support Engineer for Dubai Police Head Quarters command and control center for 6 months under Siemens subcontract. Technologies: Platforms (Centos 6, Windows 2008 R2), Databases (MSSQL 2008R2, PostgreSQL, MySQL), Webserver (IIS7, Apache, HA Proxy) Linux Clustering, Samba, Nagios, Heartbeat, Asterisk, Open sip, ISCSI, Cisco router (2900 series), Cisco Layer3 Switches. Gateways (SMS, Email, Fax, Voice), C-Zentrix (call center solution, sip integration and support.), Avaya (Call Center Solution, Sip integration, PRI Configuration) Show less

IT Support Engineer

• Dec 2013 - Jun 2014

Installing and configuring Avaya Media Servers S8300 Series S88XX and G450 and G350 Media Gateways. Configuring ISDN trunks, Hunt groups, Extensions/Stations, VDN's, Vectors. Installing and configuring Avaya IP Office 500 V2. Administrating Cisco call manager for integrating with Avaya and Asterisk. Installing and configuring avaya ip office voicemail pro. Installing of avaya contact store server for Recording of live calls. Configuring of avaya ip, Digital and analog phones. Troubleshooting, Administering and Monitoring of Windows 2008 R2 based Servers. Troubleshooting, administering of Active Directory Users, group and OU and also Security Management of Windows 2008 R2 Servers. Show less

System Administrator

• Feb 2012 - Jul 2013

Monitoring and Administering of Windows 2008 R2 Servers with tier 3 data center setup. Performing Backup and Troubleshooting, Administering and Monitoring of Red hat Linux EL5 servers. Administering and troubleshooting Cisco routers, Switches and juniper Firewall. Fully Responsible for RHEL5 Squid proxy server, FTP server, Apache Web server, iptables. Administering and Troubleshooting of Linux-based Avaya virtual Media Servers –S8300, G450 Media Gateway. Integrating avaya call manager into cisco call manager. Administering of Active Directory, DHCP, DNS and Group Policy services on Windows 2008 R2 server. Ensure all Computers, Printers, Network and other I.T related equipment are in good working condition. Show less

Desktop Support Engineer

• May 2011 - Feb 2012

Installation of Operating system like Windows XP, Windows 7 and Windows 2003 server. Installing and configuring of Ubuntu, Open Suse, CentOS linux operating systems. Troubleshooting of system hardware related issues. Troubleshooting of Laptop hardware and software related issues. Installing and configuring of Analog phones and analog loggers. Configuring E-mail Accounts in MS Outlook using Microsoft Exchange Server. Managing & Maintaining User Accounts in Active Directory. Installation of Operating system like Windows XP, Windows 7 and Windows 2003 server. Installing and configuring of Ubuntu, Open Suse, CentOS linux operating systems. Troubleshooting of system hardware related issues. Troubleshooting of Laptop hardware and software related issues. Installing and configuring of Analog phones and analog loggers. Configuring E-mail Accounts in MS Outlook using Microsoft Exchange Server. Managing & Maintaining User Accounts in Active Directory.