Vice President Of Services

• May 2017 - Present

Director of Payment Systems

• Nov 2010 - Nov 2017

Lead company payments strategy to include hardware, software, services and strategic partnering. Provide sales support and thought leadership to clients and sales teams concerning payments, emerging technology, mobility, and enterprise security best practices. Lead company payments strategy to include hardware, software, services and strategic partnering. Provide sales support and thought leadership to clients and sales teams concerning payments, emerging technology, mobility, and enterprise security best practices.

Director of Support Services

• Sep 2007 - Nov 2010

Total financial accountability for all business operations to Senior Vice President. Administered Profit & Loss statements. Supervised contract earnings and billings. Administered department budget and constantly formulated methods to reduce costs. Managed warehousing operations for $3.8 million of inventory. Grew revenue and profitability every year while reducing expenses. 2006 to 2007 revenue growth 7%, net contribution 17% and margin 12%. Managed the daily operations of 4 managers, 53 employees and 75+ customers in a 24/7 call center environment and a hardware maintenance depot. Maintained communication with national customer base. Presented to and negotiated with executive level decision makers. Created and delivered sales presentations, drafted sales proposals, and with complete independence, made business decisions that impacted sales, profitability, and operations. Show less

Support Center Manager

• Aug 2003 - Sep 2007

Managed the daily operations of 2 managers, 34 employees and 50+ Customers in a 24/7 call center. Tracked and managed headcount, productivity, utilization, and satisfaction. Accountable for new business identification, recruitment, and closure according to quota. Sustained communications with National Customer set to maintain profitable relationships. Made adjustments in pricing, contract terms, service levels or procedures as needed. Managed the daily operations of 2 managers, 34 employees and 50+ Customers in a 24/7 call center. Tracked and managed headcount, productivity, utilization, and satisfaction. Accountable for new business identification, recruitment, and closure according to quota. Sustained communications with National Customer set to maintain profitable relationships. Made adjustments in pricing, contract terms, service levels or procedures as needed.

Manager of Business Development

• Feb 2000 - Sep 2003

Product Manager

• 1995 - 2000