Experience

Villa Air Bali | Boutique Resort & Spa

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jul 2022 - Present

  As Front Office Reception - Perform all check - in and check - out - Manage phone reservations - Respond to clients complaints in a timely and profesional man ee - Arrange personalized services for VIP guests - Upsell additional facilities and services when appropriate - Maintain update record of booking and payment - Escort all guests to the room - Pick up / Drop guest to Airport As Front Office Cashier - Obtains the House bank and keeps it balanced - Completes cashier pre - shift supply check list - Completes guest check - in procedures - Completes guest check - out procedures - Clarifies guests question or concern about the charges on their bills - Handles paid - out Show less



PT Bali Internasional Ekspres

• Marketing Specialist

  • Dec 2020 - Jul 2022

  - Provide strategic direction and evaluation for marketing team - Assist in the development and implementation of the company’s brand strategy - Prepare marketing activity reports and metrics for measuring program success - Provide market research, forecasts, competitive analyses, campaign results, and consumer trends - Maintain a directory and inventory of marketing support materials, ensuring all resources are current and accurate, and coordinate the creation of new materials as needed - Continually seek and research new sources of prospective customer data, and provide recommendations to marketing leader - Market the company products to news customers - Develop and maintain good relationship with vendors regarding delivery and payment Show less



Marriott Vacations Worldwide Corporation

• Marketing Executive and Concierge

  • Nov 2018 - Jul 2022

  As Marketing - Engage with hotel guests at lobby desk locations and provide elevated customer service - Schedule sales presentations and manage customer expectations - Provide the highest level of service to exceed budgeted sales presentations and volume production goals - Ensure that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about Marriott Vacation Club products and services As Concierge - Welcome customers upon entrance and confirm reservations - Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements - Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel - Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations - Arrange events, excursions, transportation etc. upon request from hotel residents - Answer the phone and make reservations, take and distribute messages or mail and redirect calls - Respond to complaints and find the appropriate solution - Arranging transportation and excursions upon visitor request - Managing guest requests for housekeeping and/or maintenance Show less



Karma Group Global

• Indonesia
• Hospitality
• 400 - 500 Employee

• Customer Experience Management / Guest Relation Officer

  • May 2017 - Aug 2018

  - Responsible for some member engagement task such Communicate with existing guests about their experiences stay at the resort ( Karma Candidasa) - Assist the member with online booking and reconfirmation - Providing a personalized care to VIP and Regular member - Schedule for member activities plan and coordinate all promotional activities - Assist member regarding resort facilities, member complaint to be forwarded to the relevant department - make happy hour invitation for member - Organized with House keeping staff to prepare the room. - Escorting guests from the other Karma resort who want to see the resort - Surveys guest to get feedback on their holiday experience with Karma Group - Create and record videos testimonial to add in company website - Ensure all member leave with positive image of hotel Show less



Post Office Agent

• India
• Freight and Package Transportation

• Customer Service Representative

  • 2012 - 2017

  - Introduction of various products services at post office - Serving customers and handling complaint regarding the documents and parcel shipment - Handling Customer service in related with services at post office - Maintaining good relationship with customers - Manage the processing of delivery of parcels and documents - Introduction of various products services at post office - Serving customers and handling complaint regarding the documents and parcel shipment - Handling Customer service in related with services at post office - Maintaining good relationship with customers - Manage the processing of delivery of parcels and documents



Grand Cikarang Hotel

• Front Office Receptionist

  • 2011 - 2012

  - Answer the phone with regards Hotel Information - Manage Hotel list - Counting and taking responsibility transaction - Maintain a good and friendly Hotel image professionaly - Answer the phone with regards Hotel Information - Manage Hotel list - Counting and taking responsibility transaction - Maintain a good and friendly Hotel image professionaly