Senduran Jayakumar MBA (UK)

Head Of Client Services at findmyfare
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Contact Information
us****@****om
(386) 825-5501
Location
Colombo, Western Province, Sri Lanka, LK

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5.0

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Melanie Silva

One person that I go to for all my ticketing matters. The best I have dealt with to date no doubt. Always with the biggest smile. A never say no attitude. Findmyfare s biggest asset in my opinion

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Credentials

  • Become a Business Unit Manager
    LinkedIn
    Jul, 2020
    - Nov, 2024
  • Become a Customer Service Specialist
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Effective Listening
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Customer Expectations for Frontline Employees
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing a Customer Contact Center
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing a Customer Service Team
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Apr, 2020
    - Nov, 2024

Experience

  • findmyfare
    • Sri Lanka
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Head Of Client Services
      • Jan 2020 - Present

    • Head of Fulfillment
      • Sep 2017 - Dec 2019

    • Team Leader
      • Aug 2015 - Sep 2017

  • SriLankan Airlines Official
    • Sri Lanka
    • Airlines and Aviation
    • 700 & Above Employee
    • Team Leader Reservations and Ticketing
      • May 2014 - Aug 2015

    • Reservations and Ticketing Executive
      • Dec 2012 - May 2014

Education

  • University of Suffolk
    Master of Business Administration - MBA, Business Administration and Management, General
    2021 - 2023
  • Trinity College Kandy
    1997 - 2011
  • IATA Training
    Managing the Travel Business, Tourism and Travel Services Management
    2016 - 2017
  • IATA Training
    IATA - UFTAA Foundation Diploma in Airline / Travel & Tourism (CANADA), Travel and Tourism
    2015 - 2016

Community

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