Business Analyst

• Jun 2022 - Present

ServiceNow & Splunk Project Consultant

• Jul 2019 - Jun 2020

+ Following up with development efforts and organization of development teams + Providing functional support to technical development teams + Creating testing scenarios and testing plan + Implementing integration of Splunk with ServiceNow + Following up with development efforts and organization of development teams + Providing functional support to technical development teams + Creating testing scenarios and testing plan + Implementing integration of Splunk with ServiceNow

Platform Consultant

• Jan 2017 - Jun 2019

+ Analysis of PaaS potential for customers by identifying current and future application landscape + Implementation of customer requirements into actual PaaS based solutions + Supporting technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, and Reporting + Support on-boarding efforts for new customers as well as maintenance and operational efforts for customers in production + Handle general updates and configuration changes/requests + Communicate with technical staff and non-technical staff to ensure work meets technical requirements and customer business needs + Developing of the ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS + Able to provide solution and requested enhancements to existing ServiceNow applications + Ability to develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks + Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities + 3rd party software integrations with ServiceNow Here are some of the projects I've worked on: Show less

IT Systems and Networks Engineer

• Oct 2012 - Nov 2015

+ Systems and Networks designing, implementation and maintenance; Windows Server, AD, DNS, DHCP, VPN, GPO, WDS, firewall and systems security, routers, switches, IP routing, IPsec, File and Storage Services, VoIP, Exchange Server, Linux server, Apache server + Systems virtualization installing and maintenance; VMware, Hyper-V + CMS and internet technologies installing and maintenance; WordPress, Joomla!, Magento, Drupal, OSCommerce, phpMyAdmin, MySQL + Website services; E-Commerce, website analytics, webmaster tools + Work in program languages; HTML5, CSS, JavaScript, PHP + B2B and B2C hardware and software retailing Show less

IT Freelancer

• 2003 - Nov 2012

+ Systems and Networks implementation and maintenance; Windows Server, AD, DNS, DHCP, VPN, GPO, WDS, firewall and systems security, routers, switches, File and Storage Services, Exchange Server + Systems virtualization installation and maintenance; VMware + CMS and internet technologies installing and maintenance; WordPress, Joomla!, OS Commerce, phpMyAdmin, MySQL + Systems and Networks implementation and maintenance; Windows Server, AD, DNS, DHCP, VPN, GPO, WDS, firewall and systems security, routers, switches, File and Storage Services, Exchange Server + Systems virtualization installation and maintenance; VMware + CMS and internet technologies installing and maintenance; WordPress, Joomla!, OS Commerce, phpMyAdmin, MySQL

Key Account Manager

• Apr 2009 - Sep 2012

+ Cultivating effective business relationships with executive decision makers in key accounts+ Developing promotional ideas and material+ Investigating lost sales and customer accounts

Sales Manager

• Jun 2005 - Apr 2009

+ Setting individual sales targets with the sales team / for 5 -10 people + Co-ordinating sales action plans for team members + Carrying sales team have the necessary resources to perform properly+ Monitoring the achievement of sales objectives by the sales team + Liaising with other company functions to ensure achievement of sales objectives + Generating timely sales reports + Formulating sales policies and procedures+ Maintaining inventory control / for more than 200 locations Show less

Warehouse Manager

• Oct 1998 - Jun 2005

+ Receiving and storing complete music media by designing and developing product movement and storage systems + Managing staff / 5 - 10 people+ Developing warehouse operations systems by determining product handling and storage requirements + Developing, implementing, enforcing and evaluating policies and procedures+ Developing processes for receiving products, equipment utilization, inventory management and shipping

Radio DJ & Radio Producer

• 1995 - 1997

Responsible for the audio content of broadcasts via radio platform. Involved in the entire process, from generating ideas to managing the audience response after a program. Manage and work with broadcasting assistants, presenters, and DJs. Responsible for the audio content of broadcasts via radio platform. Involved in the entire process, from generating ideas to managing the audience response after a program. Manage and work with broadcasting assistants, presenters, and DJs.