Senior Customer Experience Specialist

• Feb 2022 - Present

Digital Marketing & Local Growth Team Lead

• Oct 2021 - Feb 2022

- Created growth strategies and campaigns through digital marketing techniques such as influencer marketing, article writing, and creating hubs on social media. - Provided education and updates to the team and headquarters on local trends. - Managed social media, community and local public relations. - Created growth strategies and campaigns through digital marketing techniques such as influencer marketing, article writing, and creating hubs on social media. - Provided education and updates to the team and headquarters on local trends. - Managed social media, community and local public relations.

Customer Service Quality Assurance Team Lead

• Jun 2020 - Jun 2021

- Supervised 3 cross-functional (Customer Support, Sales, Complaint Management) team. Controlled of call, email and chat quality regularly. - Created the company's quality standards and bonus system to improve customer experience. - Responsible for training new staff and supporting experienced employees to improve their performance. - Managed projects to increase customer satisfaction. - Managed articles and scripts for the company's portal. - Supervised 3 cross-functional (Customer Support, Sales, Complaint Management) team. Controlled of call, email and chat quality regularly. - Created the company's quality standards and bonus system to improve customer experience. - Responsible for training new staff and supporting experienced employees to improve their performance. - Managed projects to increase customer satisfaction. - Managed articles and scripts for the company's portal.

Brand Ambassador

• Mar 2018 - May 2019

Digital Marketing Intern

• Jun 2018 - Feb 2019

Hyperconnect is a tech company based in Korea. - Providing communication with the agencies for digital marketing collaborations. - Competitor analyses. - Prepared daily mailing. - Data analysis. Hyperconnect is a tech company based in Korea. - Providing communication with the agencies for digital marketing collaborations. - Competitor analyses. - Prepared daily mailing. - Data analysis.