Experience

Nampak Plastics Europe Limited

• Procurement Assistant

  • Jan 2015 - Present

  Nampak Plastics Europe Limited is one of the leading plastic bottle manufacturers in the UK, supplying over a billion single and multi-layer bottles every year to the liquid food and drink market. My role includes but is not limited to the following: •Analysed spend on office supplies and personal protective equipment (PPE). Tendered for said categories. resulting in 10% and 15% reduction in cost respectively. •Raising group purchase orders (PO) and delivery confirmation processes, ensuring timely escalation to the Finance team. Investigating and resolving discrepancies between POs and invoices. •Managing the centralized procurement database of suppliers and contracts, providing information and data as requested by Group stakeholders. •Managing and executing new supplier requests for UK and Ireland sites. •Liaising with internal stakeholders and gaining feedback about material, products, and goods quality and service from the suppliers offering recommendations for proactive actions. •Building positive supplier relationships, monitoring service level agreement (SLA) and Key Performance Indicators (KPIs). Recommending actions in response to patterns of issues identified to rectify underperformance and/or adherence to contractual agreements. •Assisting the Procurement Manager on sourcing, negotiating and contracting goods and services at the best possible price, availability and delivery terms.



HOUSE OF SERNANTE UK LTD

• United Kingdom
• Textile Manufacturing

• Designer/ Purchasing Administrator

  • Apr 2013 - Apr 2018

  House of Sernante UK Ltd is an apparel company specializing in using traditional textile and wax print in the manufacturing of clothing and accessories. •Designed a range of female clothing, handbags, and accessories. Negotiated cost of materials with suppliers, oversaw the manufacturing processes from concept to completion, managed brand development, accounting, and marketing activities. •Attended fashion shows and events to increase brand awareness and responsible for merchandising display and face-to-face selling. •Developed relationships with vendors to sell products locally to facilitate greater exposure of the brand and increased sales. •Established an online store to enhance customer shopping experience while increasing brand awareness.



Home 3 Assistance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Claims Specialist

  • Jan 2013 - Dec 2013

  Handling emergency breakdown calls, checking the extent and validity of a claim and checking for potentially fraudulent claims. Arranging and coordinating for approved tradespeople to make homes safe again. Handling emergency breakdown calls, checking the extent and validity of a claim and checking for potentially fraudulent claims. Arranging and coordinating for approved tradespeople to make homes safe again.



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Advisor

  • Jun 2010 - Sep 2011

  Taking inbound calls ensuring all customer queries regarding their contract accounts are resolved in accordance with company policy. Dealing with complaints and providing appropriate solutions within the time limits and or escalate to a manager. Taking inbound calls ensuring all customer queries regarding their contract accounts are resolved in accordance with company policy. Dealing with complaints and providing appropriate solutions within the time limits and or escalate to a manager.