Sena Dönmez

Senior Customer Experience Specialist at FTX TR
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Contact Information
us****@****om
(386) 825-5501
Location
Istanbul, Istanbul, Turkey, TR
Skills

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Bio

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Credentials

  • Crypto Camp Eğitim Sertifikası
    CryptoCamp Turkey
    Feb, 2021
    - Nov, 2024
  • Reklam Yazarlığı Sertifikası
    Üretimhane
    Dec, 2019
    - Nov, 2024
  • Google Analitycs for Beginners
    Google
    Jul, 2018
    - Nov, 2024

Experience

  • FTX TR
    • Türkiye
    • Financial Services
    • 1 - 100 Employee
    • Senior Customer Experience Specialist
      • Feb 2022 - Present

  • MoonXBT Turkey
    • Cayman Islands
    • Financial Services
    • Digital Marketing & Local Growth Team Lead
      • Oct 2021 - Feb 2022

      - Created growth strategies and campaigns through digital marketing techniques such as influencer marketing, article writing, and creating hubs on social media. - Provided education and updates to the team and headquarters on local trends. - Managed social media, community and local public relations. - Created growth strategies and campaigns through digital marketing techniques such as influencer marketing, article writing, and creating hubs on social media. - Provided education and updates to the team and headquarters on local trends. - Managed social media, community and local public relations.

  • Bitexen
    • Türkiye
    • Financial Services
    • 100 - 200 Employee
    • Customer Service Quality Assurance Team Lead
      • Jun 2020 - Jun 2021

      - Supervised 3 cross-functional (Customer Support, Sales, Complaint Management) team. Controlled of call, email and chat quality regularly. - Created the company's quality standards and bonus system to improve customer experience. - Responsible for training new staff and supporting experienced employees to improve their performance. - Managed projects to increase customer satisfaction. - Managed articles and scripts for the company's portal. - Supervised 3 cross-functional (Customer Support, Sales, Complaint Management) team. Controlled of call, email and chat quality regularly. - Created the company's quality standards and bonus system to improve customer experience. - Responsible for training new staff and supporting experienced employees to improve their performance. - Managed projects to increase customer satisfaction. - Managed articles and scripts for the company's portal.

  • YOUTH REPUBLIC AS
    • Türkiye
    • Advertising Services
    • 1 - 100 Employee
    • Brand Ambassador
      • Mar 2018 - May 2019

  • HYPERCONNECT
    • South Korea
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Digital Marketing Intern
      • Jun 2018 - Feb 2019

      Hyperconnect is a tech company based in Korea. - Providing communication with the agencies for digital marketing collaborations. - Competitor analyses. - Prepared daily mailing. - Data analysis. Hyperconnect is a tech company based in Korea. - Providing communication with the agencies for digital marketing collaborations. - Competitor analyses. - Prepared daily mailing. - Data analysis.

Education

  • Marmara Üniversitesi
    Lisans Derecesi, Ekonomi
    2015 - 2019
  • Rotary 100.Yıl Anadolu Lisesi
    Lise
    2011 - 2015

Community

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