Experience

Square Egg Entertainment

• United States
• Entertainment Providers
• 1 - 100 Employee

• Talent Assistant

  • May 2013 - Present

• Talent Assistant

  • May 2013 - Present

  - Assigned to a high-profile actor/actress for 8-10 hours over the course of four days- Fast-paced cash handling and keeping an accurate tally of products sold- Performs multiple tasks involving making sure talent gets to panels/photo ops in a timely manner.- Keeps eye on talent’s schedule to ensure they are following/able to take appropriate breaks- Relied upon to offer honest and accurate monetary amounts and have done so consistently for the five years I have worked the convention Show less



KB Home

• United States
• Real Estate
• 700 & Above Employee

• Purchasing Coordinator

  • Jul 2021 - Present



Laundry and Cleaners Supply

• 1 - 100 Employee

• Customer Service

  • Jun 2019 - Jul 2021

  - Organizes and helps manage outbound trucks for delivery to laundromats and dry cleaners across the valley - Takes orders over phone and answers questions - Works with the system Infor FACTs, as well as technology such as a dot matrix printer and fax machine. - Handles front entrance customer service, taking orders, handling walk-in customers, and processing credit card purchases. - Organizes and helps manage outbound trucks for delivery to laundromats and dry cleaners across the valley - Takes orders over phone and answers questions - Works with the system Infor FACTs, as well as technology such as a dot matrix printer and fax machine. - Handles front entrance customer service, taking orders, handling walk-in customers, and processing credit card purchases.



The CORE Institute

• United States
• Medical Practices
• 200 - 300 Employee

• Document Management Supervisor

  • Apr 2018 - May 2019

  - Creates workflows used for department usage to help guide employees- Create and send out daily schedule based on need of department- Reviews records and signs Certificate of Records for subpoenas issued- Conducts monthly huddle meetings at the beginning of each month to address needs of department- Takes calls when an employee needs to escalate a call to help diffuse a situation and create a satisfying experience for the caller on the other end- Approves time cards weekly- Performs HR-related duties regarding discipline by ensuring team members follow CORE policy- Interviews prospective employees for open positions within team- Monitors phone queue to ensure proper coverage- Compiles daily reports through Excel to accurately report our numbers of faxes received, faxes imported, phone calls taken, etc. to ensure we are meeting our metrics- Answers questions and assists team where they need help- Monitor individual team metrics to ensure the team is providing quality accuracy and performance throughout the month Show less

• Lead Document Mangement Specialist

  • Jan 2018 - Apr 2018

  - Creates workflows used for department usage to help guide employees- Trains employees using workflows both for new employees and to retrain old employees to ensure they stay on target- Follows up with current employees after retraining to ensure they understand and are well-prepared moving forward- Answers questions and aids employees whenever they need assistance in dealing with patients and/or offices- Takes calls when an employee needs to escalate a call to help diffuse a situation and create a satisfying experience for the caller on the other end- Creates list and takes minutes of monthly team meetings and ensures every team member gets a copy after- Helps cover for supervisor when they are out of office to ensure a full coverage experience for team Show less

• Document Management Specialist

  • Apr 2017 - Jan 2018

  - Works with a small team alternating tasks of importing faxes, answering inter-office emails, patient questions, and phones calls- Full-time position with call queues with fluctuating volumes in conjunction with constant incoming faxes of various type- Works regularly with referring offices, law offices, PT offices, and others to assist in a timely manner with various document requests- Performs multiple other tasks such as assisting patients with the patient portal, pulling records from Banner’s system, and mailing out patient records or new patient paperwork Show less



NeuroDiagnostic Laboratories

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Reception

  • Jul 2016 - Apr 2017

  - Works with a partner reception in a fast-paced medical facility with the job of answering multi-line phones, sorting and distributing faxes, sending mail, and more- Full-time position with call queues of sometimes 10 people or more who must be handled in a quick, efficient, but also satisfactory manner- Works regularly with referring offices over the phone, sending and receiving faxes regarding patient information- Performs multiple other tasks, such as sending out documents for medical records requests, correcting addresses and subsequently sending out patient letters and bills, as well as scheduling and rescheduling patients on occasion- Relied upon to know information regarding insurance, test procedures, scheduling information, directions to our offices from various locations Show less

• Care Coordinator

  • Apr 2016 - Jul 2016

  - As a care coordinator, I had a broad spectrum of responsibilities, including speaking with and scheduling patients over the phone, inputting information received from referrals from other doctors' offices- Called and submitted authorization requests to insurance companies to ensure a patient's coverage before their appointment- Regularly and securely faxed out documents regarding patient information- Followed HIPAA-compliant procedures when dealing with private documents- Provided fast, reliable, knowledgeable service to patients in regard to their questions as well as scheduling them in an efficient manner Show less



The Exchange

• United States
• Retail
• 700 & Above Employee

• Secretary

  • Apr 2013 - Mar 2016

  - Worked for and reported directly to the Operations Manager and General Manager of our store- Daily (and advanced) use of Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel- Performed an assortment of tasks, including faxing documents, answering phone calls from customers, calling other facilities, and keeping track of the secure transfer of keys and other supplies to associates- Ensured my space was well-organized and well-stocked with needed supplies- Confidently answered customers' questions regarding our store, or our products- Programmed Microsoft Excel spreadsheets with formulas used daily in keeping track of daily sales amounts Show less

• Sales Associate

  • Sep 2010 - Apr 2013

  - Retail Sales Associate Worked as a Retail Sales Associate in women's clothing, accessories, footwear, and cosmetics, as well as toys, garden center, furniture, and electronics- Knowledgeable in handling inventory, keeping track of products, and getting products for customers from other facilities- Customer-focused Retail Sales Associate, Personable and responsible cashier with 5 years in retail and customer service- I performed great customer service by delivering excellent customer service to all customers, going above and beyond the call of what was required of me as an associate, while acting with a "customer comes first" attitude, connected with customers, and promptly reacted to customers’ needs and wants Show less