Experience

Pizza Hut UK & Europe

• United Kingdom
• Restaurants
• 500 - 600 Employee

• Area Manager

  • Oct 2016 - Present

  **Pizza Hut Area Manager (Overseeing 12 Outlets)**- Passionate Leadership: Lead with enthusiasm and passion, setting an example for dedication and commitment to excellence in every outlet.- Accountability & Decision Making: Take full responsibility for all business decisions within the unit, ensuring growth and sustainability.- Drive for Development: Prioritize personal growth and continually seek opportunities for self-improvement, while fostering an environment that propels the professional development of the team.- Champion in Fast-Paced Settings: Excel in high-pressure situations by making impactful decisions swiftly, ensuring the smooth operation of all outlets.- Commercial Acumen: Exhibit a keen commercial awareness, always looking for innovative ways to drive business and increase sales.- Team Building & Leadership: Passionately lead, mentor, and inspire the team to maximize sales, ensuring a collaborative environment that thrives on achieving shared objectives.- Customer Mania: Instill a customer-first mindset, creating a team that consistently strives to deliver outstanding experiences, fostering loyalty and advocacy among patrons.- Growth-Oriented: Embrace challenges, viewing them as opportunities for growth and transformation, both at an individual and unit level.- Inspiration & Motivation: Continually inspire and motivate the team, driving them to exceed expectations and achieve unparalleled success in their roles. Show less

• Senior Restaurant General Manager

  • May 2009 - Sep 2016

  - Strategic Leadership: Spearheaded the development and execution of operational strategies to elevate restaurant performance, ensuring alignment with Pizza Hut's global standards.- Operational Excellence: Managed daily restaurant operations, ensuring consistent delivery of high-quality food, superior customer service, and adherence to health and safety protocols.- Team Development: Directed and mentored a diverse team, fostering a culture of continuous learning and driving career progression for over 50+ staff members.- Financial Acumen: Oversaw the restaurant's financials, optimizing revenue generation, managing expenses, and ensuring profitability.- Customer Experience: Championed the customer-first approach, leading initiatives to enhance dining experience, and consistently achieving high customer satisfaction scores.- Supply Chain Management: Managed vendor relationships and inventory, ensuring timely delivery of quality ingredients while optimizing costs.- Innovative Marketing: Collaborated with the marketing team to roll out promotions, increasing brand visibility and customer engagement.- Continuous Improvement: Regularly reviewed and implemented process improvements to optimize efficiency, reduce wastage, and enhance overall restaurant performance.- Compliance & Standards: Ensured strict adherence to Pizza Hut's operational, hygiene, and safety standards, maintaining an impeccable record of compliance.- Community Engagement: Represented Pizza Hut in local community events, strengthening the brand's community ties and positive reputation. Show less



Debug Group of Companies

• Sri Lanka
• Information Technology & Services
• 1 - 100 Employee

• Manager - Sales

  • Oct 2006 - Sep 2011

  - Strategic Sales Planning : Formulated and executed sales strategies in alignment with Debug Group's vision, leading to consistent year-on-year growth. - Market Analysis: Conducted deep market research and competitive analysis to identify emerging trends and opportunities in the Sri Lankan Digital market. - Relationship Building: Fostered and nurtured relationships with key accounts, ensuring long-term partnerships and customer loyalty. - Team Leadership: Led a dynamic sales team, providing regular training, mentoring, and feedback to ensure peak performance and professional growth. - Revenue Growth: Consistently achieved and often surpassed sales targets, driving significant revenue growth for the company. - Product Presentation: Organized and conducted persuasive product presentations, ensuring potential clients understood the unique value proposition. - Cross-functional Collaboration: Worked in tandem with marketing, product, and customer service teams to ensure a unified and effective sales strategy. - Contract Negotiation: Successfully negotiated contracts with clients, ensuring mutual profitability and adherence to Debug Group's terms. - Sales Analytics: Utilized advanced analytics tools to monitor sales metrics, refine strategies, and forecast sales trends. - Event Participation: Represented Debug Group at major industry events, trade shows, and conferences in Sri Lanka, expanding brand visibility and forging new business relationships. Show less