Experience

Westbourne Academy

• Primary and Secondary Education
• 1 - 100 Employee

• Marketing Placement

  • Dec 2019 - Present

  - Conducting research to identify new potential customers and understand main competitors, created a new better organised and easy to access database of agents using Microsoft Excel and Word. - Managing and creating content for social media channels. Increased followers by over 20% on Instagram and Facebook. Maintained a 4.5 score 0n Google reviews. - Created and designed multiple newsletters, blogs, promotional posters and brochures with Canva and Photoshop.- Assisted in maintaining a WordPress website and continually reviewed it for design and content improvement. - Effectively established home working and Zoom meetings, took the head into developing a virtual social programme during the Covid-19 pandemic.



NEO Restaurant Bournemouth

• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jul 2019 - Present

  - Handling phone calls and emails regarding reservations and inquiries about restaurant and menu. - Making sure functions and private events run smoothly. - Handling customer complaint through the use of initiative and sensitivity.- Assisting the creation and design of new menus. - Training new team members to use the booking and till management tools: ResDiary and EPOS.- Restaurant social media management and monitoring. - Handling phone calls and emails regarding reservations and inquiries about restaurant and menu. - Making sure functions and private events run smoothly. - Handling customer complaint through the use of initiative and sensitivity.- Assisting the creation and design of new menus. - Training new team members to use the booking and till management tools: ResDiary and EPOS.- Restaurant social media management and monitoring.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• English and Spanish Tutor

  • Sep 2014 - Jul 2016

  - Preparing and delivering individual lessons to people of all ages.- Creating a tailored scheme program based on their strengths and weaknesses.- Achieved a Children Safeguarding certificate level 1. - 100% pass rate of students. - Preparing and delivering individual lessons to people of all ages.- Creating a tailored scheme program based on their strengths and weaknesses.- Achieved a Children Safeguarding certificate level 1. - 100% pass rate of students.